Robert Austin

Measuring and Managing Performance in Organizations (eBook, ePUB)

• Format: ePub

Produktbeschreibung

This is the digital version of the printed book (Copyright © 1996).

Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Managing Performance in Organizations presents a captivating analysis of the perils of performance measurement systems. In the book's foreword, Peopleware authors Tom DeMarco and Timothy Lister rave, "We believe this is a book that needs to be on the desk of just about anyone who manages anything."

Because people often react with unanticipated sophistication when they are being measured, measurement-based management systems can become dysfunctional, interfering with achievement of intended results. Fortunately, as the author shows, measurement dysfunction follows a pattern that can be identified and avoided.

The author's findings are bolstered by interviews with eight recognized experts in the use of measurement to manage computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E. O. Tilford, Sr., of Fissure; plus the anonymous Expert X.

A practical model for analyzing measurement projects solidifies the text-don't start without it!

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Produktdetails

• Verlag: Pearson ITP
• Erscheinungstermin: 15. Juli 2013
• Englisch
• ISBN-13: 9780133488401
• Artikelnr.: 39174677

Autorenporträt

Robert D. Austin is Professor of Management of Creativity and Innovation at Copenhagen Business School (CBS). Prior to joining the faculty of CBS, he taught for more than a decade at Harvard Business School. He has published widely: in academic and professional venues such as Harvard Business Review, Information Systems Research, MIT Sloan Management Review, Organizational Science, and the Wall Street Journal; in nine books; and in more than sixty published cases, notes, online tutorials, and simulations. He has management experience at Ford Motor Company and Novell, as CEO of CBS-SIMI Executive, and as Dean of the Faculty of Business at the University of New Brunswick at Fredericton, Canada.