Madeline Bodin

Maximizing Call Center Performance (eBook, PDF)

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

• Format: PDF

Produktbeschreibung

The stories in this book--all true--illustrate not just a single solution to call center managers' most common problems, but many solutions that take into account the nuances of customer expectations, corporate policies, and budgets.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 137
• Erscheinungstermin: 1. Januar 1999
• Englisch
• ISBN-13: 9781482294552
• Artikelnr.: 57589783

Autorenporträt

Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.