Gerald Corbae, Jacob B. Jensen, Dirk Schneider

Marketing 2.0 (eBook, PDF)

Strategies for Closer Customer Relationships

• Format: PDF

Produktbeschreibung

The dynamic changes in the market and the competitive environment demand a reorientation of marketing strategies. Developing and cultivating direct customer relationships and building customer trust are becoming key success factors. With new technologies such as broadband internet and mobile communication, companies are able to create closer dialogs with key customers. These new technologies will have far-reaching consequences for marketing, sales and customer service. This book analyses the enduring changes marketing is undergoing and present the four most important new concepts: Holistic brand management, customer relationship marketing, real-time marketing and multi-channel marketing. The text is accompanied by selected case studies from all over the world.

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Produktdetails

• Verlag: Springer Berlin Heidelberg
• Seitenzahl: 154
• Erscheinungstermin: 20. März 2013
• Englisch
• ISBN-13: 9783540247838
• Artikelnr.: 53175631

Autorenporträt

Gerald Corbae, Roland Berger Strategy Consultants, London, United Kingdom / Jacob B. Jensen, Roland Berger Strategy Consultants, New York, NY, USA / Dirk Schneider, Roland Berger Strategy Consultants, Düsseldorf, Germany

Inhaltsangabe

Introduction: The New World of Marketing.- I: Challenges after the Internet Hype.- 1 E-Business Is Dead - Long Live E-Business!.- 1.1 The Rise and Fall of the "New Economy".- 1.2 The Corporations Strike Back.- 1.3 On the Road to a Digital Economy.- 2 Disruptive Technologies Are Changing Our Everyday Lives.- 2.1 From Slow to Fast - The Promise of Bandwidth.- 2.2 From Single to Multiple - The Changing Faces of Personal Devices.- 2.3 From Corporate to Fashion - Versatility and Fun.- 2.4 From One to Many - Partnerships along the Value Chain.- 2.5 Technologies Take Time.- 3 The Unknown Customer.- 3.1 The Ignorance of Companies.- 3.2 The Advantages of Close Customer Relationships.- 3.3 What Today's Customers Want.- II: Brave New Marketing World.- 4 Customer Experience - Holistic Brand Management.- 4.1 Trust Is an Important Aspect of Holistic Brand Management.- 4.2 Holistic Brand Management for Individual Customers.- 4.3 Consumer Trusted Brands.- 4.4 From Products to Services.- 5 Customization - Customer Relationship Marketing.- 5.1 The Vision of the Individual Customer Relationship.- 5.2 Only Few Brands Have the Right to Customer Relationships.- 5.3 The Challenges of Loyalty Programs.- 6 Contact - Real-Time Marketing.- 6.1 The Internet as a Medium for Interactive Customer Relationships.- 6.2 Real-Time Marketing Has Serious Consequences for the 4 "Ps" of Marketing.- 6.3 From the Call Center to the Customer Interaction Center.- 7 Channel - Multi-channel Marketing.- 7.1 Shoppers Who Use Multiple Channels Tend to Be More Loyal.- 7.2 Claims and Reality of Multi-channel Marketers.- 7.3 Pervasive Presence in All Channels.- 7.4 The Three Pillars of Multi-channel Marketing.- 8 Management Implications of Marketing 2.0.- 8.1 An Interview with Prof. Roland Berger.- About the Authors.- Directory of Key Words and Phrases.