Managing for Public Service Performance (eBook, PDF)

How People and Values Make a Difference
Redaktion: Leisink, Peter; Vandenabeele, Wouter; Knies, Eva; Jacobsen, Christian B.; Brewer, Gene A.; Andersen, Lotte B.

• Format: PDF

Produktbeschreibung

How can management make a meaningful contribution to the performance of public services? Around the world, public organizations face increasingly complex social issues related to globalization, migration, health crises, national security, and climate change. To meet these challenges, we need a better understanding of what managing for public service performance means, and what it requires from public managers and public servants. This book takes a multidisciplinary, critical, and context-sensitive approach to address such questions. Through a comparative review of public administration research, it examines a variety of management aspects such as leadership behavior, human resource management, performance, diversity, and change management. It also critically reflects on how the context of the public sector affects the management-performance relationship in democratic societies, as well as the influence of numerous stakeholders and their beliefs about the nature and purpose of public service. By clarifying conceptual issues and taking a theoretical and evidence-based approach to the relationships between management and performance, this book offers new directions for research and a framework to help improve public services in practice.

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Produktdetails

• Verlag: Oxford University Press
• Seitenzahl: 304
• Erscheinungstermin: 4. März 2021
• Englisch
• ISBN-13: 9780192645586
• Artikelnr.: 61247841

Autorenporträt

Peter Leisink is Professor Emeritus of Public Administration and Organization Science at the Utrecht University School of Governance, the Netherlands. Lotte B. Andersen is a professor at the Department of Political Science at Aarhus University, Denmark, and Center Director of the Crown Prince Frederik Center for Public Leadership. Gene A. Brewer is Professor of Public Administration and Policy at The University of Georgia School of Public and International Affairs, USA. Christian B. Jacobsen is an associate professor at the Department of Political Science, Aarhus University, Denmark. Eva Knies is Professor of Strategic Human Resource Management at the Utrecht University School of Governance, the Netherlands. Wouter Vandenabeele is an associate professor at Utrecht University School of Governance, the Netherlands, and a visiting professor at KU Leuven University, Belgium.

Inhaltsangabe

* 1: Peter Leisink, Lotte B. Andersen, Gene A. Brewer, Christian B.
Jacobsen, Eva Knies, and Wouter Vandenabeele: Introduction: Managing
for Public Service Performance: How People and Values Make a
Difference
* Part I. Key concepts and the public sector context
* 2: Lotte B. Andersen, Gene A. Brewer, and Peter Leisink:
Stakeholders, Public Value(s), and Public Service Performance
Research
* 3: Christian B. Jacobsen and Eva Knies: People Management:
Integrating Insights from Strategic Human Resource Management and
Leadership
* 4: Nina Van Loon and Wouter Vandenabeele: An Institutional
Perspective on Public Services: Managing Publicness, Identities, and
Behavior
* Part II. Public Management and Public Service Performance
* 5: Lotte B. Andersen, Christian B. Jacobsen, Ulrich T. Jensen, and
Heidi H. Salomonsen: Public Managers' Contribution to Public Service
Performance
* 6: Oliver James, Ayako Nakamura, and Nicolai Petrovsky: Managers as
Insiders or Outsiders to Public Organizations: Publicness Fit,
Leadership, and Organizational Performance
* 7: Eva Knies, Sophie Op de Beeck, and Annie Hondeghem: Antecedents of
Managers' People Management: Using the AMO Model to Explain
Differences in HRM Implementation and Leadership
* 8: Poul A. Nielsen and Caroline H. Grøn: How Can Public Managers Use
Performance Management for Improvement without Demotivating
Employees?
* 9: Julian S. Gould-Williams and Ahmed M. S. Mostafa: Linking HRM
Systems with Public Sector Employees' Performance: The Way Forward
* 10: Tanachia Ashikali, Sandra Groeneveld, and Adrian Ritz: Managing a
Diverse Workforce
* 11: Anne Mette Kjeldsen and Joris Van der Voet: Leading Change in a
Complex Public Sector Environment
* Part III. Public Management, Job Performance, and Employee Outcomes
* 12: Bram Steijn and David Giauque: Public Sector Employee Well-Being:
Examining Its Determinants Using the JD-R and P-E Fit Models
* 13: Ulrich T. Jensen, Carina Schott, and Trui Steen: Value Conflicts
in Public Organizations: Implications and Remedies
* 14: Adrian Ritz, Wouter Vandenabeele, and Dominik Vogel: Public
Service Motivation and Individual Job Performance
* 15: Jasmijn Van Harten and Brenda Vermeeren: Managing Employees'
Employability: Employer and Employee Perspectives
* 16: Peter Leisink, Lotte B. Andersen, Gene A. Brewer, Christian B.
Jacobsen, Eva Knies, and Wouter Vandenabeele: Conclusion: Directions
for Future Research and Practice