Ake Grönlund, L. Albinsson

Managing Electronic Services (eBook, PDF)

A Public Sector Perspective

• Format: PDF

Produktbeschreibung

This easy-to-read guide to portal/electronic services development will help organizations achieve more proficient project management in developing gateways to electronic services. The presentation discusses the most important challenges and the factors for success, addressing both the electronic services themselves and the gateways to them. While most books address the technical, managerial, or economic issues, Managing Electronic Services adopts an organizational perspective. This approach not only integrates the managerial, technical and economic issues, but also puts them into the context of a customers or users requirements and expectations.

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Produktdetails

• Verlag: Springer London
• Seitenzahl: 238
• Erscheinungstermin: 6. Dezember 2012
• Englisch
• ISBN-13: 9781447105114
• Artikelnr.: 44000284

Autorenporträt

Contributions by T. Kauranne, F. Hartkamp, O. Forsgren und H. Kritzenberger

Inhaltsangabe

1 The Story of the Dozen Challenges.- 1. Challenge 1: Start-up... of What? Arriving at Common Goals for Electronic Services.- 2. Challenge 2: Thousands of Pages - From Project to Organization.- 3. Challenge 3: Messy Appearance - Organize the Usability Improvement Process.- 4. Challenge 4: Parallel Systems - Use Electronic Services Only When You Need Them.- 5. Challenge 5: Choosing the Future Technical Platform - Look Back, Look Aside, Look Ahead.- 6. Challenge 6: Cross-Departmental Integration of Data Resources - Don't Lock up Your Resources.- 7. Challenge 7: Staff Motivation - Enrol the Staff in Your Team.- 8. Challenge 8: Poor Usability - Let the Users Be Your Guide.- 9. Challenge 9: Where is the Payoff? Some Benefits Come Later.- 10. Challenge 10: What is Our Role? From Monopoly to Service Provider.- 11. Challenge 11: Where Are the Users? Users Want Your Service, Not Your System.- 12. Challenge 12: Managing Administrative Tribes - Projects Don't Fail Because of Too Many Enemies, But Because of Too Few Friends.- 13. Conclusions From the Dozen Challenges.- 2 Electronic Service Management.- 14. Introduction to Part 2.- 15. Cities and the Local Information Society.- 16. Conclusions.- References.