Dolf van der Haven

IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition (eBook, ePUB)

• Format: ePub

Produktbeschreibung

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

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Produktdetails

• Verlag: Van Haren Publishing
• Erscheinungstermin: 26. Oktober 2020
• Englisch
• ISBN-13: 9789401807036
• Artikelnr.: 60757206

Autorenporträt

Van Haren Publishing (VHP) publishes about best practices and standards in the field of IT & IT Management, Enterprise Architecture, Business Management and Project Management. We publish worldwide using our widespread international network of distribution partners