Cisco Networking Academy

IT Essentials Companion Guide v7 (eBook, PDF)

• Format: PDF

Produktbeschreibung

IT Essentials v7 Companion Guide supports the Cisco Networking Academy IT Essentials version 7 course. The course is designed for Cisco Networking Academy students who want to pursue careers in IT and learn how computers work, how to assemble computers, and how to safely and securely troubleshoot hardware and software issues.

The features of the Companion Guide are designed to help you study and succeed in this course:

· Chapter objectives-Review core concepts by answering the focus questions listed at the beginning of each chapter.

· Key terms-Refer to the updated lists of networking vocabulary introduced, and turn to the highlighted terms in context.

· Course section numbering-Follow along with the course heading numbers to easily jump online to complete labs, activities, and quizzes referred to within the text.

· Check Your Understanding Questions and Answer Key-Evaluate your readiness with the updated end-of-chapter questions that match the style of questions you see on the online course quizzes.

This book is part of the Cisco Networking Academy Series from Cisco Press®. Books in this series support and complement the Cisco Networking Academy.

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Produktdetails

• Verlag: Pearson ITP
• Seitenzahl: 928
• Erscheinungstermin: 27. März 2020
• Englisch
• ISBN-13: 9780135622766
• Artikelnr.: 61770723

Autorenporträt

Cisco Networking Academy is an innovative Cisco education initiative that delivers information and communication technology skills to improve career and economic opportunities around the world. The Academy provides online courses, interactive tools, and lab activities to prepare individuals for information technology and networking careers in virtually every industry.

Inhaltsangabe

Introduction xxxiii
Chapter 1 Introduction to Personal Computer Hardware 1
Objectives 1
Key Terms 1
Introduction to Personal Computers (1.0) 4
Personal Computers (1.1) 4
    What Is in a Computer? (1.1.1) 4
    Electrical and ESD Safety (1.1.2) 5
PC Components (1.2) 6
    Case and Power Supplies (1.2.1) 6
    Motherboards (1.2.2) 12
    CPUs and Cooling Systems (1.2.3) 16
    Memory (1.2.4) 18
    Adapter Cards and Expansion Slots (1.2.5) 25
    Hard Disk Drives and SSDs (1.2.6) 28
    Optical Storage Devices (1.2.7) 32
    Ports, Cables, and Adapters (1.2.8) 34
    Input Devices (1.2.9) 42
    Output Devices (1.2.10) 50
Computer Disassembly (1.3) 53
    The Technician’s Toolkit (1.3.1) 53
    Computer Disassembly (1.3.2) 53
Summary (1.4) 54
Practice 54
Check Your Understanding Questions 55
Chapter 2 PC Assembly 59
Objectives 59
Key Terms 59
Introduction to PC Assembly (2.0) 61
Assemble the Computer (2.1) 61
    General and Fire Safety (2.1.1) 61
    Open the Case and Connect the Power Supply (2.1.2) 62
    Install the Motherboard Components (2.1.3) 65
    Install Internal Drives (2.1.4) 69
    Install the Adapter Cards (2.1.5) 74
    Select Additional Storage (2.1.6) 81
    Install the Cables (2.1.7) 84
Summary (2.2) 90
Practice 91
Check Your Understanding Questions 91
Chapter 3 Advanced Computer Hardware 95
Objectives 95
Key Terms 95
Introduction to Advanced Computer Hardware (3.0) 98
Boot the Computer (3.1) 98
    POST, BIOS, CMOS, and UEFI (3.1.1) 99
    BIOS/UEFI Configuration (3.1.2) 104
Electrical Power (3.2) 107
    Wattage and Voltage (3.2.1) 107
    Power Fluctuation and Protection (3.2.2) 109
Advanced Computer Functionality (3.3) 111
    CPU Architectures and Operation (3.3.1) 111
    RAID (3.3.2) 117
    Ports, Connectors, and Cables (3.3.3) 119
    Monitors (3.3.4) 135
Computer Configuration (3.4) 140
    Upgrade Computer Hardware (3.4.1) 140
    Configurations for Specialized Computers (3.4.2) 145
Protecting the Environment (3.5) 155
    Safe Disposal of Equipment and Supplies (3.5.1) 155
Summary (3.6) 158
Practice 159
Check Your Understanding Questions 159
Chapter 4 Preventive Maintenance and Troubleshooting 163
Objectives 163
Key Terms 163
Introduction (4.0) 164
Preventive Maintenance (4.1) 164
    PC Preventive Maintenance Overview (4.1.1) 164
Troubleshooting Process (4.2) 167
    Troubleshooting Process Steps (4.2.1) 167
    Common Problems and Solutions for PCs (4.2.2) 176
    Apply Troubleshooting Process to Computer Components and Peripherals
(4.2.3) 185
Summary (4.3) 188
Practice 188
Check Your Understanding Questions 189
Chapter 5 Networking Concepts 193
Objectives 193
Key Terms 193
Introduction (5.0) 196
Network Components and Types (5.1) 196
    Types of Networks (5.1.1) 196
    Internet Connection Types (5.1.2) 203
Networking Protocols, Standards, and Services (5.2) 207
    Transport Layer Protocols (5.2.1) 208
    Application Port Numbers (5.2.2) 213
    Wireless Protocols (5.2.3) 217
    Network Services (5.2.4) 222
Network Devices (5.3) 232
    Basic Network Devices (5.3.1) 232
    Security Devices (5.3.2) 238
    Other Network Devices (5.3.3) 242
Network Cables (5.4) 246
    Network Tools (5.4.1) 246
Copper Cables and Connectors (5.4.2) 251
    Fiber Cables and Connectors (5.4.3) 256
Summary (5.5) 262
Practice 263
Check Your Understanding Questions 263
Chapter 6 Applied Networking 267
Objectives 267
Key Terms 267
Introduction (6.0) 269
Device to Network Connection (6.1) 269
    Network Addressing (6.1.1) 269
    Configure a NIC (6.1.2) 280
    Configure a Wired and Wireless Network (6.1.3) 286
    Firewall Settings (6.1.4) 299
    IoT Device Configuration (6.1.5) 307
Basic Troubleshooting Process for Networks (6.2) 309
    Applying the Troubleshooting Process to Networks (6.2.1) 310
    Network Problems and Solutions (6.2.2) 313
Summary (6.3) 319
Practice 319
Check Your Understanding Questions 320
Chapter 7 Laptops and Other Mobile Devices 325
Objectives 325
Key Terms 325
Introduction (7.0) 328
Characteristics of Laptops and Other Mobile Devices (7.1) 328
    Mobile Device Overview (7.1.1) 329
    Laptop Components (7.1.2) 336
    Laptop Display Components (7.1.3) 341
Laptop Configuration (7.2) 344
    Power Settings Configuration (7.2.1) 344
    Wireless Configuration (7.2.2) 346
Laptop Hardware and Component Installation and Configuration (7.3) 350
    Expansion Slots (7.3.1) 351
    Replacing Laptop Components (7.3.2) 356
Other Mobile Device Hardware Overview (7.4) 360
    Other Mobile Device Hardware (7.4.1) 360
    Specialty Mobile Devices (7.4.2) 364
Network Connectivity and Email (7.5) 368
    Wireless and Cellular Data Networks (7.5.1) 368
    Bluetooth (7.5.2) 374
    Configuring Email (7.5.3) 378
    Mobile Device Synchronization (7.5.4) 383
Preventive Maintenance for Laptops and Other Mobile Devices (7.6) 388
    Scheduled Maintenance for Laptops and Other Mobile Devices (7.6.1) 388
Basic Troubleshooting Process for Laptops and Other Mobile Devices (7.7)
391
    Applying the Troubleshooting Process to Laptops and Other Mobile
Devices (7.7.1) 391
    Common Problems and Solutions for Laptops and Other Mobile Devices
(7.7.2) 395
Summary (7.8) 401
Practice 402
Check Your Understanding Questions 402
Chapter 8 Printers 407
Objectives 407
Key Terms 407
Introduction (8.0) 409
Common Printer Features (8.1) 409
    Characteristics and Capabilities (8.1.1) 409
    Printer Connections (8.1.2) 413
Printer Type Comparison (8.2) 417
    Inkjet Printers (8.2.1) 417
    Laser Printers (8.2.2) 423
    Laser Printing Process (8.2.3) 427
    Thermal Printers and Impact Printers (8.2.4) 434
    Virtual Printers (8.2.5) 437
    3D Printers (8.2.6) 438
Installing and Configuring Printers (8.3) 442
    Installing and Updating a Printer (8.3.1) 442
    Configuring Options and Default Settings (8.3.2) 444
    Optimizing Printer Performance (8.3.3) 446
Sharing Printers (8.4) 448
    Operating System Settings for Sharing Printers (8.4.1) 448
    Print Servers (8.4.2) 451
Maintaining and Troubleshooting Printers (8.5) 454
    Printer Preventive Maintenance (8.5.1) 454
    Inkjet Printer Preventive Maintenance (8.5.2) 456
    Laser Printer Preventive Maintenance (8.5.3) 456
    Thermal Printer Preventive Maintenance (8.5.4) 457
    Impact Printer Preventive Maintenance (8.5.5) 459
    3D Printer Preventive Maintenance (8.5.6) 460
    Applying the Troubleshooting Process to Printers (8.5.7) 461
    Problems and Solutions (8.5.8) 464
Summary (8.6) 468
Practice 469
Check Your Understanding Questions 469
Chapter 9 Virtualization and Cloud Computing 473
Objectives 473
Key Terms 473
Introduction (9.0) 474
Virtualization (9.1) 474
    Virtualization (9.1.1) 474
    Client-Side Virtualization (9.1.2) 478
Cloud Computing (9.2) 483
    Cloud Computing Applications (9.2.1) 483
    Cloud Services (9.2.2) 484
Summary (9.3) 488
Practice 488
Check Your Understanding Questions 489
Chapter 10 Windows Installation 493
Objectives 493
Key Terms 493
Introduction (10.0) 495
Modern Operating Systems (10.1) 495
    Operating System Features (10.1.1) 495
    Customer Requirements for an Operating System (10.1.2) 500
    Operating System Upgrades (10.1.3) 504
Disk Management (10.2) 509
    Disk Management (10.2.1) 509
Installation and Boot Sequence (10.3) 515
    Basic Windows Installation (10.3.1) 515
    Custom Installation Options (10.3.2) 517
    Windows Boot Sequence (10.3.3) 524
Summary (10.4) 528
Practice 528
Labs 528
Check Your Understanding Questions 529
Chapter 11 Windows Configuration 533
Objectives 533
Key Terms 534
Introduction (11.0) 538
Windows Desktop and File Explorer (11.1) 538
    Comparing Windows Versions (11.1.1) 539
    The Windows Desktop (11.1.2) 542
    Windows Task Manager (11.1.3) 554
    Windows File Explorer (11.1.4) 556
Configure Windows with Control Panels (11.2) 567
    Control Panel Utilities (11.2.1) 567
    User and Account Control Panel Items (11.2.2) 575
    Network and Internet Control Panels (11.2.3) 579
    Display Settings and Control Panel (11.2.4) 588
    Power and System Control Panels (11.2.5) 591
    Hardware and Sound Control Panels (11.2.6) 600
    Clock, Region, and Language (11.2.7) 604
    Programs and Features Control Panels (11.2.8) 608
    Other Control Panels (11.2.9) 610
System Administration (11.3) 614
    Administrative Tools (11.3.1) 614
    System Utilities (11.3.2) 624
    Disk Management (11.3.3) 631
    Application Installation and Configuration (11.3.4) 639
Command-Line Tools (11.4) 644
    Using Windows CLI (11.4.1) 644
    File System CLI Commands (11.4.2) 650
    Disk CLI Commands (11.4.3) 666
    Task and System CLI Commands (11.4.4) 670
    Other Useful CLI Commands (11.4.5) 675
Windows Networking (11.5) 680
    Network Sharing and Mapping Drives (11.5.1) 680
    Sharing Local Resources with Others (11.5.2) 685
    Configure a Wired Network Connection (11.5.3) 688
    Configure a Wireless Network Interface in Windows (11.5.4) 695
    Remote Access Protocols (11.5.5) 697
    Remote Desktop and Assistance (11.5.6) 699
Common Preventive Maintenance Techniques for Operating Systems (11.6) 700
    OS Preventive Maintenance Plan (11.6.1) 700
    Backup and Restore (11.6.2) 704
Basic Troubleshooting Process for Windows Operating Systems (11.7) 707
    Applying Troubleshooting Process to Windows Operating Systems (11.7.1)
707
    Common Problems and Solutions for Windows Operating Systems (11.7.2)
711
    Advanced Troubleshooting for Windows Operating Systems (11.7.3) 716
Summary (11.8) 720
Practice 721
Check Your Understanding Questions 722
Chapter 12 Mobile, Linux, and macOS Operating Systems 727
Objectives 727
Key Terms 727
Introduction (12.0) 729
Mobile Operating Systems (12.1) 729
    Android vs. iOS (12.1.1) 729
    Android Touch Interface (12.1.2) 734
    iOS Touch Interface (12.1.3) 737
    Common Mobile Device Features (12.1.4) 741
Methods for Securing Mobile Devices (12.2) 755
    Screen Locks and Biometric Authentication (12.2.1) 755
    Cloud-Enabled Services for Mobile Devices (12.2.2) 758
    Software Security (12.2.3) 763
Linux and macOS Operating Systems (12.3) 767
    Linux and macOS Tools and Features (12.3.1) 767
    Linux and macOS Best Practices (12.3.2) 778
    Basic CLI Commands (12.3.3) 783
Basic Troubleshooting Process for Mobile, Linux, and macOS Operating
Systems (12.4) 793
    Applying the Troubleshooting Process to Mobile, Linux, and macOS
Operating Systems (12.4.1) 794
    Common Problems and Solutions for Other Operating Systems (12.4.2) 798
Summary (12.5) 805
Practice 805
Check Your Understanding Questions 806
Chapter 13 Security 811
Objectives 811
Key Terms 811
Introduction (13.0) 814
13.1 Security Threats (13.1) 814
    Malware (13.1.1) 814
    Preventing Malware (13.1.2) 820
    Network Attacks (13.1.3) 825
    Social Engineering Attacks (13.1.4) 830
Security Procedures (13.2) 834
    Security Policy (13.2.1) 834
    Protecting Physical Equipment (13.2.2) 835
    Protecting Data (13.2.3) 841
    Data Destruction (13.2.4) 847
Securing Windows Workstations (13.3) 849
    Securing a Workstation (13.3.1) 849
    Windows Local Security Policy (13.3.2) 855
    Managing Users and Groups (13.3.3) 860
    Windows Firewall (13.3.4) 869
    Web Security (13.3.5) 876
    Security Maintenance (13.3.6) 882
Wireless Security (13.4) 885
    Configure Wireless Security (13.4.1) 886
Basic Troubleshooting Process for Security (13.5) 900
    Applying the Troubleshooting Process to Security (13.5.1) 900
    Common Problems and Solutions for Security (13.5.2) 904
Summary (13.6) 906
Practice 907
Check Your Understanding Questions 908
Chapter 14 The IT Professional 913
Objectives 913
Key Terms 913
Introduction (14.0) 915
Communication Skills and the IT Professional (14.1) 915
    Communication Skills, Troubleshooting, and Professional Behavior
(14.1.1) 915
    Working with a Customer (14.1.2) 917
    Professional Behavior (14.1.3) 919
    The Customer Call (14.1.4) 922
Operational Procedures (14.2) 925
    Documentation (14.2.1) 925
    Change Management (14.2.2) 928
    Disaster Prevention and Recovery (14.2.3) 931
Ethical and Legal Considerations (14.3) 934
    Ethical and Legal Considerations in the IT Profession (14.3.1) 935
    Legal Procedures Overview (14.3.2) 940
Call Center Technicians (14.4) 944
    Call Centers, Level One and Level Two Technicians (14.4.1) 944
    Basic Scripting and the IT Professional (14.4.2) 949
Summary (14.5) 958
Practice 959
Check Your Understanding Questions 959
Appendix A Answers to “Check Your Understanding” Questions 965
Glossary 985
 
 
9780135645376   TOC   1/30-2020