Amy Fish

I Wanted Fries with That (eBook, ePUB)

How to Ask for What You Want and Get What You Need

• Format: ePub

Produktbeschreibung

SPEAK UP AND PERSUADE At some point in our lives, we've all experienced an injustice, large or small - a restaurant botching our lunch order or a boss who isn't following the guidelines for workplace etiquette - and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complaining effectively. Her suggestions will appeal to anyone who wants to speak up and isn't sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even someone with a friend with bad breath. Illustrating her points with funny real-life stories, Fish reveals pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involved - whether you're trying to right the wrongs of the world or just claim the french fries you ordered.

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Produktdetails

• Verlag: New World Library
• Seitenzahl: 256
• Erscheinungstermin: 1. Oktober 2019
• Englisch
• ISBN-13: 9781608686209
• Artikelnr.: 57541015

Autorenporträt

As ombudsman at Concordia University in Montreal, Amy Fish resolves complaints from students, faculty, and staff. She has written for the Huffington Post Canada, Reader's Digest, and the Globe and Mail and appeared on CBC Marketplace and CTV News. She lives in Montreal.

Inhaltsangabe

Introduction
I Wanted Fries with That
About the Book: The Hole in the Story
Alternate Universe Analysis
Section 1: Knowing How to Ask for What You Want
How to Get Greener Lettuce
How to Stay Alive While Your Complaint is Being Investigated
How to Register for a Sold-Out Event
How to Get the Insurance Adjuster to Show Up
How to Report a Rhyming Physician or Other Health Care Professional
Section 2: Getting Others to Help You Get What You Want
How to Get the Person in Front of You to Move Their Seat Up
How to Get Your Appliance Repaired
How to Get Clingy Children to Back Off
How to Exchange a Onesie (When Yoüd Rather Get Your Money Back)
How to Get a Ski Jacket Repaired Without a Receipt and Also Return a
Coffeemaker
How to Find a Unicorn Frappuccino
How to Get Your Login ID and Password to Function Correctly
How to Get Your Co-Workers to Clean the Kitchen
Section 3: Getting People to Change Their Behavior
I Want You to Change
How to Get Your Guests to Arrive on Time for Dinner
How to Ask Your Husband to Put Down His Cell Phone During Dinner
How to Ask Someone to Freshen Their Breath
How to Get Someone to Shower More Frequently Because They Stink
How to Get Your Volunteers to Dress More Appropriately
Section 4: Helping Others Get What They Need or Want
I Want Justice to Be Served
How to Get Bacon Out of the Synagogue Refrigerator
How to Prevent Grandma From Falling on a Pile of Broken Pipes
How to Get on the Kiddie Coaster with Your Three-Year-Old if You are Wet
and Black
Ask for the Manager
Give a Greater Context i.e., Be More Threatening
How to Call Out Another Mom for Sub-Optimal Cupcake Behavior
How to Accidentally Get Your Waiter Fired
Rise Above the Fear
How to Get the Break You Deserve at Work
Know Your Rights