Neil Carter

How Organisations Measure Success (eBook, ePUB)

The Use of Performance Indicators in Government

• Format: ePub

Produktbeschreibung

Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses.

---

Dieser Download kann aus rechtlichen Gründen nur mit Rechnungsadresse in A, B, BG, CY, CZ, D, DK, EW, E, FIN, F, GR, HR, H, IRL, I, LT, L, LR, M, NL, PL, P, R, S, SLO, SK ausgeliefert werden.

Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 216
• Erscheinungstermin: 22. Januar 2002
• Englisch
• ISBN-13: 9781134813643
• Artikelnr.: 42684151

Autorenporträt

Neil Carter, Patricia Day, Rudolf Klein

Inhaltsangabe

List of tables
List of abbreviations
Introduction
1. Revolution or resurrection? The history of a concept
2. Models, measures and muddles: organisational and conceptual dimensions of performance indicators
3. The criminal justice system: police, courts, and prisons
4. The welfare system: Social Security and the National Health Service
5. The private sector: banks, building societies, and retail stores
6. Managing monopolies: railways, water and airports: 7. Performance indicators in the 1990s: tools for managing political and administrative change
References
Name index
Subject index