Donald C. Fisher

Homeland Security Assessment Manual (eBook, PDF)

A Comprehensive Organizational Assessment Based on Baldrige Criteria

• Format: PDF

Produktbeschreibung

¿Many organizations have embraced the concept of improving overall performance by using the Malcolm Baldrige National Quality Award criteria as a benchmark to gauge their strengths and opportunities for improvement, and as a measurement of their overall alignment and integration of key processes. Since the terrorist attacks of September 11, 2001, America has made great strides in improving homeland security. Individual citizens, industry, and government leaders from all spectrums of our society have become involved in ensuring national security. This comprehensive and hands-on manual will help organizations align the Baldrige Award Criteria for Performance Excellence with homeland security issues. These are issues that both public and private organizations must address in order to ensure a safe work environment for their employees and the customers of their products and services.

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Produktdetails

• Verlag: ASQ Quality Press
• Seitenzahl: 522
• Erscheinungstermin: 7. Januar 2005
• Englisch
• ISBN-13: 9780873895187
• Artikelnr.: 66799982

Autorenporträt

Donald C. Fisher is executive director of the Quality Center, in Memphis, Tennessee. He has presented the Malcolm Baldrige Award Criteria to and consulted with numerous types of organizations in the United States and internationally to help them use the award criteria as a model for their own improvement. He is a consummate expert on the Baldrige Award, having served as a Baldrige examiner early in his career, authored several books, and judged quality performance based on its criteria for more than 100 leading organizations worldwide. In preparation for this book, Fisher spent more than five years researching homeland security issues at the Federal Bureau of Investigation in Washington, D.C. Prior to that, he earned his Ph.D. from the University of Mississippi.