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Hearts Under the Headsets (eBook, ePUB) - Glenn, Tania
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Communications specialists-our police, fire, and EMS dispatchers and 911 call takers-are some of the most important members of public safety, yet they are frequently some of the least-recognized members of these teams. Communications specialists face some of the same challenges and stressors that public safety members in the field face, but they also have their own set of unique stressors and challenges. Hearts Under the Headsets: Enhancing Resilience for Telecommunications Specialists addresses the hearts and minds of our communications community with a focus on resilience and preparation for what is ahead.…mehr

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Produktbeschreibung
Communications specialists-our police, fire, and EMS dispatchers and 911 call takers-are some of the most important members of public safety, yet they are frequently some of the least-recognized members of these teams. Communications specialists face some of the same challenges and stressors that public safety members in the field face, but they also have their own set of unique stressors and challenges. Hearts Under the Headsets: Enhancing Resilience for Telecommunications Specialists addresses the hearts and minds of our communications community with a focus on resilience and preparation for what is ahead.

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Autorenporträt
Tania was three months from completing her Master's Degree at the University of Texas when she witnessed the dramatic and violent standoff between law enforcement and the Branch Davidian Cult in Waco, Texas. At that point, she knew her calling was to work with first responders and to focus on healing these warriors from the horrors of post-traumatic stress disorder. Tania spent the first ten years of her career working in a Level Two Trauma Emergency Department on weekend nights as she built her private practice during the week. In 2002, Tania transitioned to her private practice on a full-time basis and has dedicated her entire career to working with first responders and military members. Tania assisted with the aftermath of the Oklahoma City Murrah Federal Building bombing, the 9/11 attacks on the World Trade Center, Hurricane Katrina, the Dallas Police shootings, and numerous other incidents. Tania is referred to as the "warrior healer" by her colleagues, and she is passionate about her work. Tania resides in Central Texas. Her loves include her family, her pets, and fitness.