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In any company, employees with different interests and characters work, each of them builds business communication in his own way and treats criticism. Colleagues are not always ready to look for an approach to each other, and often disagreements become a source of unhealthy tension and interfere with the successful work of the department and the entire company. How to resolve conflicts professionally and productively so that it benefits both the common cause and the relationship? Amy Gallo, editor and writer for the Harvard Business Review, offers a simple method for resolving difficult work situations based on the experience of 30 conflict management experts. You will be able to understand what you tend to do more - seek or avoid clarification of contentious situations, identify the most common causes of disagreement and find out which approaches best suit certain scenarios. Once you understand the process, you will learn how to manage conflict more effectively.
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