Holly Weeks

Failure to Communicate (eBook, ePUB)

How Conversations Go Wrong and What You Can Do to Right Them

• Format: ePub

Produktbeschreibung

Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.

But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems.

In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains:

· Why we turn to ineffective tactics when the heat is on

· How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in

· Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged

· Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions

· How to get through the hardest conversations with your reputation and relationships intact

Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.

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Produktdetails

• Verlag: Harvard Business Review Press
• Seitenzahl: 256
• Erscheinungstermin: 20. Mai 2010
• Englisch
• ISBN-13: 9781422166451
• Artikelnr.: 49605246

Autorenporträt

Holly Weeks teaches, publishes and consults on communications issues through her company, Holly Weeks Communications. She is an Adjunct Lecturer in Management Leadership and Decision Sciences at Harvard University's John F. Kennedy School of Government, and Visiting Pro-Seminar Lecturer in Communication and Vision Speech at the Harvard Graduate School of Education.

Inhaltsangabe

Failure to Communicate: Table of Contents

Chapter 1 Introduction: when conversations go wrong
Chapter 2 Anatomy of hard talks
Chapter 3 What's wrong with what we do
Chapter 4 Rethinking what we do: finding balance
Chapter 5 Acting unilaterally
Chapter 6 Conversational warfare and the combat mentality
Chapter 7 Out of combat: changing the game
Chapter 8 Caught up in emotions
Chapter 9 Out of emotion's grip: increasing skill
Chapter 10 Working blind in the breakdown gap'