Enterprise Alignment and Results (eBook, ePUB)
Thinking Systemically and Creating Constancy of Purpose and Value for the Customer
Redaktion: Butterworth, Chris
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Enterprise Alignment and Results (eBook, ePUB)
Thinking Systemically and Creating Constancy of Purpose and Value for the Customer
Redaktion: Butterworth, Chris
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To succeed, an organization must cultivate management systems that effectively align their work and behaviors with principles and direction. These systems should be simple, comprehensible, actionable, and standardized. Establishing alignment in every value stream of an organization will ultimately create value for their customers and produce the desired results. This alignment stems from an understanding of why an organization exists, where it is going, and how it will get there.
Enterprise Alignment and Results guides readers to their goal of enterprise-wide alignment by providing a…mehr
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Enterprise Alignment and Results guides readers to their goal of enterprise-wide alignment by providing a deeper look at the Shingo Model. This book builds upon the previous books in the Shingo Model Series by continuing to define ideal behaviors and the systems that drive them and increasing understanding of fundamental beliefs and how to use behavioral benchmarks. As readers examine the principles of "Create Constancy of Purpose," "Think Systemically," and "Create Value for the Customer," they will gain a deeper knowledge of the relationship between behaviors, systems, and principles. This knowledge will foster an understanding of how to create alignment within their organizations, thereby increasing the consistency of delivering ideal results.
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- Produktdetails
- Verlag: Taylor & Francis
- Seitenzahl: 184
- Erscheinungstermin: 29. April 2019
- Englisch
- ISBN-13: 9780429533952
- Artikelnr.: 56523941
- Verlag: Taylor & Francis
- Seitenzahl: 184
- Erscheinungstermin: 29. April 2019
- Englisch
- ISBN-13: 9780429533952
- Artikelnr.: 56523941
?.................................................21 Is It Relevant to Operational Excellence? ...............................22 How Does It Apply?...................................................................23 Problem Solving .........................................................................27 Huddles........................................................................................29 Value Stream Mapping ............................................................ 30 The Bonus System ..................................................................... 30 5 Whys........................................................................................32 Examples of Ideal Behaviors.....................................................33 Cogent Power Case Study ........................................................ 34 Case Study: Cogent Power Inc.
Lean Story................... 34 The Early Days: Learning Lean...................................... 34 One Leader Wakes Up to the Opportunity...................36 Culture, Behavior, and Sustainability............................38 Behavioral Benchmarks ........................................................... 42 The XYZ Widget Company................................................. 43 Systems ........................................................................................49 A Final Thought .........................................................................50 Further Reading .........................................................................51 What Does
Systemic
Mean?.............................................51
They
Assessment................................................................53 Chapter 4 Create Constancy of Purpose........................................... 57 Is Create Constancy of Purpose a Principle? ..........................58 Is Create Constancy of Purpose Universal? ............................59 Is It Timeless? .............................................................................59 Does It Have Consequences? ...................................................59 What Happens When This Principle Is Observed? ............. 60 5 Whys........................................................................................61 Ozgene Case Study:
To advance humanity
inspire curiosity
.....................................................................................63 Clarity on What, Where, and Why......................................... 66 A Filter........................................................................................ 68 Does Constancy of Purpose mean that Nothing will Change?....................................................................................... 68 Align Systems Around Purpose...............................................70 The Policy Deployment System................................................71 Standardized Daily Management System...............................73 Auckland Council Pools and Leisure Case Study..................74 Brief Overview of Auckland Council Pools and Leisure......74 What Is the Purpose?............................................................75 The Long-Term Plan 2012
2022..........................................76 How Do You Align to the Purpose?....................................76 What Is the Game Plan?.......................................................78 Behavioral Benchmarks.............................................................79 Commonwealth Bank of Australia Case Study: Embedding a Constancy of Purpose.......................................83
Catchballing
.............................................................................85 Examples of Ideal Behaviors ................................................... 86 Systems........................................................................................ 90 Further Reading .........................................................................91 Hoshin Kanri: Translating
Big Vision
from Strategy to Execution............................................................91 Part 1: Hoshin Kanri
Concept Origins.......................91 Part 2: Hoshin Kanri
A Valuable Concept.................93 Part 3: Hoshin Planning Applied...................................97 Climbing the Hoshin Planning Ladder: Nuts and Bolts Facilitation...................................................98 Summary...................................................................................102 Create Constancy of Purpose............................................103 Drowning in Opportunities...............................................105 Chapter 5 Results: Create Value for the Customer......................... 109 Create Value for the Customer...............................................110 Is Create Value for the Customer a Principle?.......................111 Is Create Value for the Customer Universal? ........................112 Is It Timeless? ...........................................................................112 Does It Have Consequences? .................................................112 What Happens When This Principle Is Observed? ............113 5 Whys......................................................................................113 What Is Customer Value?........................................................115 Airbus Australia Pacific Case Study......................................118 The Organization......................................................................118 VOC Objectives....................................................................... 120 The Process .............................................................................. 120 Stage 1: Confirm Purpose of the VOC .............................121 Stage 2: Collect VOC Data .................................................121 Stage 3: Analyze and Report VOC Data ..........................121 Results....................................................................................... 122 Behavioral Benchmarks.......................................................... 123 Examples of Ideal Behaviors ................................................. 124 ABC Steel Mill Case Study..................................................... 128 You Get What You Measure...................................................129 Systems ......................................................................................132 Sichuan Toyota Case Study: Create Value for the Customer...................................................................................133 Introduction.........................................................................133 Create Value for the Customer......................................... 134 Definition........................................................................ 134 Tools................................................................................. 134 Examples......................................................................... 134 Results........................................................................................136 Examples of Shingös Successes.........................................136 Discussion.................................................................................138 Chapter 6 Lean Prescription at Denver Health: The ENTERPRISE ALIGNMENT Workshop Case Study.........139 The Challenge............................................................................140 Changing to a New System ....................................................142 Chapter 7 Assessing the Enterprise Alignment and Results Dimensions...................................................................... 147 Preparations to Go & Observe................................................147 The Shingo Assessment Process.............................................150 The Shingo Prize as an Assessment Tool..............................150 Chapter 8 Summary.......................................................................... 153 Bibliography......................................................................................... 155 Index..................................................................................................... 159
?.................................................21 Is It Relevant to Operational Excellence? ...............................22 How Does It Apply?...................................................................23 Problem Solving .........................................................................27 Huddles........................................................................................29 Value Stream Mapping ............................................................ 30 The Bonus System ..................................................................... 30 5 Whys........................................................................................32 Examples of Ideal Behaviors.....................................................33 Cogent Power Case Study ........................................................ 34 Case Study: Cogent Power Inc.
Lean Story................... 34 The Early Days: Learning Lean...................................... 34 One Leader Wakes Up to the Opportunity...................36 Culture, Behavior, and Sustainability............................38 Behavioral Benchmarks ........................................................... 42 The XYZ Widget Company................................................. 43 Systems ........................................................................................49 A Final Thought .........................................................................50 Further Reading .........................................................................51 What Does
Systemic
Mean?.............................................51
They
Assessment................................................................53 Chapter 4 Create Constancy of Purpose........................................... 57 Is Create Constancy of Purpose a Principle? ..........................58 Is Create Constancy of Purpose Universal? ............................59 Is It Timeless? .............................................................................59 Does It Have Consequences? ...................................................59 What Happens When This Principle Is Observed? ............. 60 5 Whys........................................................................................61 Ozgene Case Study:
To advance humanity
inspire curiosity
.....................................................................................63 Clarity on What, Where, and Why......................................... 66 A Filter........................................................................................ 68 Does Constancy of Purpose mean that Nothing will Change?....................................................................................... 68 Align Systems Around Purpose...............................................70 The Policy Deployment System................................................71 Standardized Daily Management System...............................73 Auckland Council Pools and Leisure Case Study..................74 Brief Overview of Auckland Council Pools and Leisure......74 What Is the Purpose?............................................................75 The Long-Term Plan 2012
2022..........................................76 How Do You Align to the Purpose?....................................76 What Is the Game Plan?.......................................................78 Behavioral Benchmarks.............................................................79 Commonwealth Bank of Australia Case Study: Embedding a Constancy of Purpose.......................................83
Catchballing
.............................................................................85 Examples of Ideal Behaviors ................................................... 86 Systems........................................................................................ 90 Further Reading .........................................................................91 Hoshin Kanri: Translating
Big Vision
from Strategy to Execution............................................................91 Part 1: Hoshin Kanri
Concept Origins.......................91 Part 2: Hoshin Kanri
A Valuable Concept.................93 Part 3: Hoshin Planning Applied...................................97 Climbing the Hoshin Planning Ladder: Nuts and Bolts Facilitation...................................................98 Summary...................................................................................102 Create Constancy of Purpose............................................103 Drowning in Opportunities...............................................105 Chapter 5 Results: Create Value for the Customer......................... 109 Create Value for the Customer...............................................110 Is Create Value for the Customer a Principle?.......................111 Is Create Value for the Customer Universal? ........................112 Is It Timeless? ...........................................................................112 Does It Have Consequences? .................................................112 What Happens When This Principle Is Observed? ............113 5 Whys......................................................................................113 What Is Customer Value?........................................................115 Airbus Australia Pacific Case Study......................................118 The Organization......................................................................118 VOC Objectives....................................................................... 120 The Process .............................................................................. 120 Stage 1: Confirm Purpose of the VOC .............................121 Stage 2: Collect VOC Data .................................................121 Stage 3: Analyze and Report VOC Data ..........................121 Results....................................................................................... 122 Behavioral Benchmarks.......................................................... 123 Examples of Ideal Behaviors ................................................. 124 ABC Steel Mill Case Study..................................................... 128 You Get What You Measure...................................................129 Systems ......................................................................................132 Sichuan Toyota Case Study: Create Value for the Customer...................................................................................133 Introduction.........................................................................133 Create Value for the Customer......................................... 134 Definition........................................................................ 134 Tools................................................................................. 134 Examples......................................................................... 134 Results........................................................................................136 Examples of Shingös Successes.........................................136 Discussion.................................................................................138 Chapter 6 Lean Prescription at Denver Health: The ENTERPRISE ALIGNMENT Workshop Case Study.........139 The Challenge............................................................................140 Changing to a New System ....................................................142 Chapter 7 Assessing the Enterprise Alignment and Results Dimensions...................................................................... 147 Preparations to Go & Observe................................................147 The Shingo Assessment Process.............................................150 The Shingo Prize as an Assessment Tool..............................150 Chapter 8 Summary.......................................................................... 153 Bibliography......................................................................................... 155 Index..................................................................................................... 159