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  • Format: ePub

UNIQUE! Interactive activities on accompanying Evolve site include a variety of application exercises such as scenarios with voice mail messages and patient/caregiver interviews. | Easy-to-read style provides practical information, hints, and tips. | Test Your Communication IQ boxes provide you with a short self-assessment test at the beginning of each chapter. | Spotlight on Success boxes provide you with useful, practical tips for improving workplace habits and communication. | Expanding Critical Thinking boxes provide actual case examples and activities with useful tips to help you apply…mehr

  • Geräte: eReader
  • mit Kopierschutz
  • eBook Hilfe
  • Größe: 22.45MB
Produktbeschreibung
  • UNIQUE! Interactive activities on accompanying Evolve site include a variety of application exercises such as scenarios with voice mail messages and patient/caregiver interviews.
  • Easy-to-read style provides practical information, hints, and tips.
  • Test Your Communication IQ boxes provide you with a short self-assessment test at the beginning of each chapter.
  • Spotlight on Success boxes provide you with useful, practical tips for improving workplace habits and communication.
  • Expanding Critical Thinking boxes provide actual case examples and activities with useful tips to help you apply what you've learned to practice.
  • Legal Eagle boxes provide useful tips that focus on honesty, as well as ethical and legal communication between patients and healthcare workers.
  • End-of-chapter questions and exercises help you to use knowledge learned from topics presented in the chapter.
  • NEW! Chapter devoted to cross-cultural communication promotes understanding of care in a diverse workplace
  • NEW! Chapter on diseases and disorders discusses communication with patients experiencing specific physical and mental illnesses and disorders.
  • NEW and UNIQUE! Words at Work dialogue boxes demonstrate actual conversations between healthcare workers and clients.
  • UPDATED! Content reflects the most current communication tools for the modern healthcare setting.
  • NEW! Full-color design and art program promote engagement.
  • NEW and UNIQUE! Communication Guidelines boxes direct you to best practices for the effective exchange of information.
  • NEW! Additional Taking the Chapter to Work case studies demonstrate real-life communication pitfalls and successes.

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