The impact of technology- and data-enabled change on the public sector and its relationships with citizens
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Miriam Lips is Professor of Digital Government and Programme Director of the new e-Government Master's programme at Victoria University of Wellington's School of Government, New Zealand.
Inhaltsangabe
Part I INTRODUCTION 1. Introducing and positioning digital government Part II THEORY 2. The contribution of digital technologies and data to societal change 3. Different theories and perspectives on digital government Part III AREAS OF PUBLIC SECTOR REFORM 4. The service state 5. Open and transparent government 6. Smart government 7. Participatory democracy and public engagement Part IV EMERGING ISSUES 8. Citizen identity, privacy, ethics and security 9. Digital citizenship 10. Digital government strategy, leadership and governance Part V CONCLUSIONS 11. Conclusions: managing institutional innovation and digital governance
Part I INTRODUCTION 1. Introducing and positioning digital government Part II THEORY 2. The contribution of digital technologies and data to societal change 3. Different theories and perspectives on digital government Part III AREAS OF PUBLIC SECTOR REFORM 4. The service state 5. Open and transparent government 6. Smart government 7. Participatory democracy and public engagement Part IV EMERGING ISSUES 8. Citizen identity, privacy, ethics and security 9. Digital citizenship 10. Digital government strategy, leadership and governance Part V CONCLUSIONS 11. Conclusions: managing institutional innovation and digital governance
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