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By discussing, analyzing and synthesizing the literature on crisis management, the authors question how business can become more proactive in preparing and dealing with crises, both natural and people-made, in the tourism industry.
By discussing, analyzing and synthesizing the literature on crisis management, the authors question how business can become more proactive in preparing and dealing with crises, both natural and people-made, in the tourism industry.
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Christof Pforr, Curtin University of Technology, Australia and Peter Hosie, University of Wollongong in Dubai, UAE
Inhaltsangabe
Contents: Preface; Introduction: beating the odds?, Christof Pforr and Peter Hosie; Part 1: Crisis management and security: strategise versus improvise in a turbulent environment, Bella Butler; From conception to implementation: towards a crisis management framework, Samir Ranjan Chatterjee and Cecil Arthur Leonard Pearson; Crisis management in tourism: a review of the emergent literature, Christof Pforr; Tourism crisis management, knowledge management and organisational learning, Deborah Blackman and Brent W. Ritchie; Human resource development: proactive preparation to manage crises, Peter Hosie. Part 2: Vulnerability analysis and sustainability in tourism: lessons from Phuket, Alan Nankervis; Terrorism, tourism, wellbeing and sense of security: the case of Australia, Alfred Michael Dockery; Disaster response and tourism recovery strategies in the Maldives, Jack Carlsen; Training for crises responses: a case study of Chinese medical professionals, Cecil Arthur Leonard Pearson and Samir Ranjan Chatterjee; Precautions against future tsunamis: a case study of Galle district, Sri Lanka, Acushla Felix, Ross K. Dowling and Raguragavan Ganeshasundaram; An exploration of risk management strategies in regional tourism businesses: the case of the Eurobodalla region, Tracey J. Dickson; Crisis and post-crisis tourism destination recovery marketing strategies, David Beirman; Conclusion: beating the odds!, Peter Hosie and Christof Pforr; Index.
Contents: Preface; Introduction: beating the odds?, Christof Pforr and Peter Hosie; Part 1: Crisis management and security: strategise versus improvise in a turbulent environment, Bella Butler; From conception to implementation: towards a crisis management framework, Samir Ranjan Chatterjee and Cecil Arthur Leonard Pearson; Crisis management in tourism: a review of the emergent literature, Christof Pforr; Tourism crisis management, knowledge management and organisational learning, Deborah Blackman and Brent W. Ritchie; Human resource development: proactive preparation to manage crises, Peter Hosie. Part 2: Vulnerability analysis and sustainability in tourism: lessons from Phuket, Alan Nankervis; Terrorism, tourism, wellbeing and sense of security: the case of Australia, Alfred Michael Dockery; Disaster response and tourism recovery strategies in the Maldives, Jack Carlsen; Training for crises responses: a case study of Chinese medical professionals, Cecil Arthur Leonard Pearson and Samir Ranjan Chatterjee; Precautions against future tsunamis: a case study of Galle district, Sri Lanka, Acushla Felix, Ross K. Dowling and Raguragavan Ganeshasundaram; An exploration of risk management strategies in regional tourism businesses: the case of the Eurobodalla region, Tracey J. Dickson; Crisis and post-crisis tourism destination recovery marketing strategies, David Beirman; Conclusion: beating the odds!, Peter Hosie and Christof Pforr; Index.
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