Jerry W. Koehler

Continual Improvement in Government Tools and Methods (eBook, ePUB)

• Format: ePub

Produktbeschreibung

Key to the success of quality implementation is the understandingteam members have of the process and the tools to be used. Continual Improvement in Government: Tools and Methods was designed to provide users with a complete description and practical examples of these tools and viable techniques that will benefit teams. This book examines the four most popular tools: flowcharting; cause and effect diagrams; Pareto charts; and histograms-and shows how to apply them in the public service sector.
To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management...DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 160
• Erscheinungstermin: 19. Oktober 2017
• Englisch
• ISBN-13: 9781351458054
• Artikelnr.: 50002888