Vivian Scott

Conflict Resolution at Work For Dummies (eBook, PDF)

• Format: PDF

Produktbeschreibung

A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. * One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace * Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.) * Helps managers and employees sort through problems and make the workplace a more rewarding place No manager should be without Conflict Resolution at Work For Dummies!

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 368
• Erscheinungstermin: 16. Dezember 2009
• Englisch
• ISBN-13: 9780470595749
• Artikelnr.: 37297643

Autorenporträt

Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties.

Inhaltsangabe

Introduction. Part I: Understanding Conflict in the Workplace. Chapter 1:
An Overview of Confl ict Resolution at Work. Chapter 2: Understanding What
People Bring to Conflict. Chapter 3: Determining How Groups Contribute to
Conflict. Chapter 4: Practicing Self-Awareness: Understanding How Managers
Foster Conflict. Chapter 5: Knowing When to Address Conflict. Part II:
Resolving a Conflict between Two or More of Your Employees. Chapter 6:
Developing a Plan and Preparing for a Meeting. Chapter 7: Starting a
Mediation Meeting and Creating a Working Agenda. Chapter 8: Negotiating
Possible Solutions to a Conflict. Chapter 9: Offering Proposals and
Crafting Agreements. Chapter 10: Adapting a Confl ict Meeting for the
Entire Team. Chapter 11: Monitoring Agreements and Progress. Part III:
Using Additional Resources to Resolve the Conflict. Chapter 12: Keeping a
Team Focused During a Conflict. Chapter 13: Determining How Your Company
Can Help. Chapter 14: Getting Outside Experts to Facilitate Resolutions.
Part IV: Smoothly Handling Conflict When You're One of the People Involved.
Chapter 15: Identifying What Both Sides Want. Chapter 16: Asking for a
Meeting to Talk about the Conflict. Chapter 17: Sitting Down to Talk
Through the Issues. Chapter 18: Tailoring Your Approach to the
Organizational Chart. Part V: The Part of Tens. Chapter 19: Ten Things You
Can Control When You're in an Unresolved Conflict. Chapter 20: Ten Reasons
Managers Give for Not Addressing Conflict. Chapter 21: Ten Pearls of Wisdom
from Professional Mediators. Index.