Claire Boyd, Janet Dare

Communication Skills for Nurses (eBook, PDF)

• Format: PDF

Produktbeschreibung

Survive placements and practice with this essential guide for all student nurses. Providing words of wisdom and advice from real-life student nurses, Communication Skills for Nurses is a handy, portable, and fun introduction to the key communication and interpersonal skills you'll need on placement and as a registered nurse. Special features: * Developed by students, for students * Clear, straightforward, and jargon-free * Explains how to use your interpersonal skills effectively, communicate with patients with specific conditions, and handle both criticisms and compliments * Features tips and advice from real life nursing students * Examples and questions based on real life nursing and healthcare situations

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 208
• Erscheinungstermin: 4. August 2014
• Englisch
• ISBN-13: 9781118767511
• Artikelnr.: 41355825

Autorenporträt

Claire Boyd is a Practice Development Trainer at North Bristol NHS Trust, Bristol, UK Janet Dare is a Practice Development Teacher at North Bristol NHS Trust, Bristol, UK

Inhaltsangabe

PREFACE vii INTRODUCTION ix ACKNOWLEDGEMENTS xiii 1 MODELS OF COMMUNICATION
1 by Claire Boyd and Janet Dare 2 TRANSACTIONAL ANALYSIS 9 by Claire Boyd
and Janet Dare 3 METHODS OF COMMUNICATION 19 by Claire Boyd 4 PRESENTING
YOURSELF AND YOUR ORGANISATION 41 by Janet Dare, edited by Claire Boyd 5
INTERPERSONAL SKILLS 47 by Janet Dare, edited by Claire Boyd 6 TEAM WORK
AND THE MULTIDISCIPLINARY TEAM 55 by Janet Dare, edited by Claire Boyd 7
COMMUNICATION BARRIERS 61 by Janet Dare, edited by Claire Boyd 8 ACTIVE
LISTENING 71 by Claire Boyd 9 ADMITTING PATIENTS 81 by Claire Boyd 10
SITUATION, BACKGROUND, ASSESSMENT, RESPONSE (SBAR) 105 by Claire Boyd 11
DOCUMENTATION 119 by Claire Boyd 12 MANAGING CRITICISM AND COMPLIMENTS 143
by Claire Boyd 13 COMMUNICATION SCENARIOS 159 by Janet Dare, edited by
Claire Boyd 14 CARE AND COMPASSION IN NURSING 165 by Claire Boyd ANSWERS TO
ACTIVITIES AND TEST YOUR KNOWLEDGE 175 INDEX 187 APPENDICES (SEE END OF
CHAPTERS LISTED) APPENDIX 1 HOSPITAL ADMISSION DOCUMENTATION (SEE CHAPTER
9) 93 APPENDIX 2 THE BRISTOL OBSERVATION CHART (SEE CHAPTER 10) 115
APPENDIX 3 OBSERVATION INFORMATION SHEET (SEE CHAPTER 10) 116 APPENDIX 4A
AN SBAR PROMPT SHEET (SEE CHAPTER 10) 117 APPENDIX 4B THE SBAR
COMMUNICATION TOOL IN POSTER FORMAT (SEE CHAPTER 10) 118 APPENDIX 5
CATHETERISATION CARE PLAN DOCUMENTATION (SEE CHAPTER 11) 126 APPENDIX 6
INTENTIONAL ROUNDING CHECKLIST TOOL FOR FALLS (SEE CHAPTER 11) 128 APPENDIX
7 FALLS RISK ASSESSMENT TOOL (SEE CHAPTER 11) 130 APPENDIX 8 ADULT PATIENT
BEDRAIL RISK ASSESSMENT (SEE CHAPTER 11) 131 APPENDIX 9 DAILY PRESSURE
ULCER RISK ASSESSMENT TOOL (SEE CHAPTER 11) 132 APPENDIX 10 REVISED VTE
RISK ASSESSMENT AUDIT GUIDE (SEE CHAPTER 11) 136