Robert Ryan, Tim Raducha-Grace

Business of IT, The (eBook, PDF)

How to Improve Service and Lower Costs, Portable Documents

• Format: PDF

Produktbeschreibung

The Business of IT Dollars: How to Improve Service and Lower Costs captures a combination of current, relevant business approaches to achieve your IT organization''s objectives through real-world IT business practices that improve service and lower costs. Two of IBM's leading experts give practical examples of how to bring business discipline to IT - including identifying specific methods to implement key IT service management using ITIL that improve business performance and develop more effective IT financial management tools. To illustrate these recommendations, the book provides a series of case studies provided real-world success stories of IT organizations that have achieved measurable outcomes.

The book begins with the areas receiving the greatest focus - IT service management, including ITIL V3, that improves service and IT financial management that demonstrates the value of IT and reduces your costs. The authors then discus areas that will become greater focus areas, including IT organizational alignment to their customers and business objectives, performance measurement, and how to leverage IT to contribute to increased revenue.

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Produktdetails

• Verlag: Pearson ITP
• Seitenzahl: 320
• Erscheinungstermin: 15. September 2009
• Englisch
• ISBN-13: 9780137041923
• Artikelnr.: 37807356

Autorenporträt

Robert Ryan is a senior practitioner in the IBM Global Business Services, Strategy & Change consulting practice. He has spent the past 25 years consulting to government and commercial organizations supporting change initiatives. He advises clients on strategic planning, culture transformation, balanced scorecard development and implementation, program/project management, process reengineering and process improvement, performance management communications/outreach, and facilitation. He is ITIL certified, and is focused on applying business discipline through practical solutions in IT organizations. Mr. Ryan has provided services to the Department of Defense; the United States Navy, Marine Corps, Air Force, and the Defense Logistics Agency; a mix of federal civilian agencies; state governments; electric utilities, oil, nuclear power, coal mining; and financial institutions. He has supported all aspects of large-scale change initiatives, and has managed consulting engagements ranging from large-scale change initiatives, to small, limited-scope engagements. He has a Master of Business Administration (MBA) degree in finance from the University of Maryland, and a Bachelor of Accountancy (B.A.) degree from George Washington University. He is also a Certified Public Accountant (inactive license), and has spoken at a number of professional conferences on a range of consulting topics.

Tim Raducha-Grace is a managing consultant within IBM Systems and Technology Group's Lab Services and Training Consulting Practice. He advises government, commercial, and nonprofit organizations on the business value of IT investments and how to leverage these investments to achieve business objectives. He is ITIL certified and helps clients to improve service levels through following ITSM best practices, including ITIL. He also helps clients improve their financial performance through business cases, IT charging processes, and other financial tools to measure the business value of IT. Mr. Raducha-Grace previously served as associate director of New York University's Center for Catastrophe Preparedness, where he led interdisciplinary research efforts on crisis management and disaster recovery. He also served as a policy advisor to Senator Susan M. Collins, the chairwoman of the Senate Governmental Affairs and Homeland Security Committee, for a range of issues, including science and technology programs, first responders, and government efficiency. He has an MBA degree in finance and marketing from the New York University (NYU) Stern School of Business and a Bachelor degree in Asian studies and political science from Beloit College. He also studied at Waseda University in Tokyo, Japan.