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IT has become an increasingly challenging environment in which to work. Expectations are higher, and IT executives are assumed to simultaneously prevent any and all system outages, while also understanding and helping drive the businesses' strategy. In this type of environment, it is no longer "e;good enough"e; to run a highly efficient technical organization that keeps systems up and running at the lowest possible cost. You must be able to speak the language of the boardroom, manage your time effectively, be an articulate "e;teacher"e; who can explain the nuances of the latest technologies, and bridge the gaps between a generation that grew up with the typewriter, and the generation whose birth was recorded on Facebook. This booklet is met to provide short, actionable tips for helping IT executives meet the challenges of this new environment. Many of these tips are based on Patrick Gray's critically acclaimed book Breakthrough IT: Supercharging Organizational Value through Technology, and c
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