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Better Than I Found It (eBook, ePUB) - Kalthoff, Katherine
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  • Format: ePub

Having worked in healthcare her entire career, Katherine Kalthoff has a few stories about patient experience. From overhauling culture to picking apart the tactics; from service recovery gone wrong to managing the difficult staff member, Kalthoff ties it all together with humor and humanity. A must-read for clinical staff and ancillary staff, customer service professionals and healthcare leaders, Better Than I Found It will challenge you to see patient experience in a whole new way.

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Produktbeschreibung
Having worked in healthcare her entire career, Katherine Kalthoff has a few stories about patient experience. From overhauling culture to picking apart the tactics; from service recovery gone wrong to managing the difficult staff member, Kalthoff ties it all together with humor and humanity. A must-read for clinical staff and ancillary staff, customer service professionals and healthcare leaders, Better Than I Found It will challenge you to see patient experience in a whole new way.

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