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Cada vez hay más desafíos directivos que requieren que los líderes muestren accountability: que tomen la iniciativa sin tener plena autoridad respecto a los procesos o resultados. El accountability va más allá de la responsabilidad. Por regla general, la responsabilidad nos la delega nuestro jefe, la organización, o forma parte de nuestro cargo; el accountability, en cambio, implica tener un sentido intrínseco de responsabilidad por la tarea y la voluntad de afrontar las consecuencias que se derivan del éxito y del fracaso. En este manual aprenderá cómo su organización y sus líderes pueden crear una cultura que fomente el accountability al centrarse en cinco áreas: apoyo, libertad, información, recursos y claridad de objetivos y funciones.
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