Reaching beyond the current emphasis on equipping 'primary responders' - such as police, paramedics - to react to violent incidence in the workplace, this book also addresses the experiences of 'secondary responders' - including managers, human resources staff, unions, humanitarian aid workers - and their training and support needs.
Reaching beyond the current emphasis on equipping 'primary responders' - such as police, paramedics - to react to violent incidence in the workplace, this book also addresses the experiences of 'secondary responders' - including managers, human resources staff, unions, humanitarian aid workers - and their training and support needs.
Introduction 1. Workplace violence: new issues, trends, and strategies Part 1: National and International Trends and Responses to Workplace Violence 2. A cross-national comparison of workplace violence and response strategies 3. Organizational factors and psychological aggression: results from a national survey of US companies 4. Reforming abusive organisations Part 2: Identifying and responding to at risk groups 5. Staff violence against those in their care 6. Domestic violence and the workplace: do we know too much of nothing? 7. Caring for those who care - aid worker safety and security as a source of stress and distress: a case for psychological support? 8. Not off the hook: relationships between aid organisation culture and climate and the experience of workers in volatile environments Part 3: Terrorism - a new type of workplace violence 9. Organizational violence: a trigger for reactive terrorism 10. Preparing, training, and supporting human service workers to respond to terrorist events 11. Workplace preparedness and resiliency: an integrated response to terrorism Part 4: Bullys at work 12. Workplace bullying: individual pathology or organisational culture 13. Cyber-harassment in the workplace 14. Where to from here? countering workplace violence in the new millennium
Introduction 1. Workplace violence: new issues, trends, and strategies Part 1: National and International Trends and Responses to Workplace Violence 2. A cross-national comparison of workplace violence and response strategies 3. Organizational factors and psychological aggression: results from a national survey of US companies 4. Reforming abusive organisations Part 2: Identifying and responding to at risk groups 5. Staff violence against those in their care 6. Domestic violence and the workplace: do we know too much of nothing? 7. Caring for those who care - aid worker safety and security as a source of stress and distress: a case for psychological support? 8. Not off the hook: relationships between aid organisation culture and climate and the experience of workers in volatile environments Part 3: Terrorism - a new type of workplace violence 9. Organizational violence: a trigger for reactive terrorism 10. Preparing, training, and supporting human service workers to respond to terrorist events 11. Workplace preparedness and resiliency: an integrated response to terrorism Part 4: Bullys at work 12. Workplace bullying: individual pathology or organisational culture 13. Cyber-harassment in the workplace 14. Where to from here? countering workplace violence in the new millennium
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