Woo, Wow, and Win

Service Design, Strategy, and the Art of Customer Delight

Versandkostenfrei!
Versandfertig in über 4 Wochen
23,99 €
inkl. MwSt.
Weitere Ausgaben:
PAYBACK Punkte
12 °P sammeln!
Pleasing customers isn’t enough. To delight your customers—to woo, wow, and win them—you must design your service to create memorable, empathetic experiences that meet their expectations and advance your strategy. In Woo, Wow, and Win, bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell reveal the importance of service design for your company. They offer services businesses clear, practical strategies for designing and delivering great customer experiences—a distinctly different exercise than it is in manufacturing. You will learn that * The design of a ...