What Makes Difficult People Difficult? - Smith, Ronald
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Books can serve as gateways into alternative modes of behavior and consequently of living. Dealing with difficult people is something one can never avoid completely and this is why such a book would provide tools and patterns for those possessing skills other than those belonging to the social or day-to-day human interaction category. It can teach calming techniques for both the difficult person and its interlocutor during and post interaction, approaches to difficult situations and methods of reducing the tension both in the situation and in the difficult person.

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Books can serve as gateways into alternative modes of behavior and consequently of living. Dealing with difficult people is something one can never avoid completely and this is why such a book would provide tools and patterns for those possessing skills other than those belonging to the social or day-to-day human interaction category. It can teach calming techniques for both the difficult person and its interlocutor during and post interaction, approaches to difficult situations and methods of reducing the tension both in the situation and in the difficult person.