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Understanding Everyday Incivility - Lane, Shelley D.
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Diving into the annoying behaviors that color our day-to-day interactions with other people, author Shelley D. Lane considers why we label certain acts as rude, crude, or selfish and others as polite and proper. This book offers strategies for responding effectively and appropriately to what we may interpret as incivility.

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Produktbeschreibung
Diving into the annoying behaviors that color our day-to-day interactions with other people, author Shelley D. Lane considers why we label certain acts as rude, crude, or selfish and others as polite and proper. This book offers strategies for responding effectively and appropriately to what we may interpret as incivility.
Autorenporträt
Shelley D. Lane (Ph.D., University of Southern California, 1982) is the Associate Dean for Undergraduate Education in the School of Arts and Humanities at the University of Texas at Dallas. She has approximately 35 years of university and college experience that combines publication, teaching and administration. She is the author of Interpersonal Communication: Competence and Contexts, 2nd Edition, Communication in a Civil Society, and a memoir, A Stirling Diary: An intercultural Story of Communication, Connection, and Coming-of-Age. Lane was selected as a Minnie Stevens Piper Professor, which is the most distinguished higher education teaching award in Texas, and received the Distinguished Teacher in Diversity and Multicultural Education Award in 2011.