Frances Frei, Anne Morriss

Gebundenes Buch

Uncommon Service

How to Win by Putting Customers at the Core of Your Business

Beschreibung

Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.

Autor

Frances Frei is UPS Foundation Professor of Service Management at Harvard Business School, where she developed the school’s successful Managing Service Operations course. Anne Morriss is the Managing Director of the Concire Leadership Institute, a consulting firm that helps leaders to surface and remove performance barriers.

Produktdetails

• Verlag: Harvard Business Review Press
• Seitenzahl: 272
• Erscheinungstermin: 7. Februar 2012
• Englisch
• Abmessung: 241mm x 161mm x 27mm
• Gewicht: 540g
• ISBN-13: 9781422133316
• ISBN-10: 1422133311
• Artikelnr.: 33133212