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The universe of the sample consists of employees working in and customers of public and private sector banks which are operating in Kanniyakumari District as on 31st March 2015 (Appendix - III). It includes 21 public sector banks and 12 private sector banks. New private sector banks include those banks which came into existence after liberalization reforms recommended by Narasimham Committee in 1991. Old private sector banks came into existence before liberalization.

Produktbeschreibung
The universe of the sample consists of employees working in and customers of public and private sector banks which are operating in Kanniyakumari District as on 31st March 2015 (Appendix - III). It includes 21 public sector banks and 12 private sector banks. New private sector banks include those banks which came into existence after liberalization reforms recommended by Narasimham Committee in 1991. Old private sector banks came into existence before liberalization.