Towards Value Added Government Services (VAGS)
Faith Shimba
Broschiertes Buch

Towards Value Added Government Services (VAGS)

A Comparative Perspective of Traditional Government Service Delivery and e-Government Service Delivery in Tanzania

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The principal objective of this study was to investigate the citizen perception on Government service delivery in Tanzania through the two platforms that the government uses in delivering services to its citizen. It also aimed at understanding the path towards value added government services (VAGS) that are highly demanded by citizen. In order to achieve this objective the following goals were identified: 1. to understand existing citizen focused VAGS delivery; 2. to understand VAGS delivery issues; 3. to understand any emerging VAGS service delivery issues; 3. to understand the level of gover...