Hubert K. Rampersad

Total Quality Management

An Executive Guide to Continuous Improvement

• Gebundenes Buch

Produktbeschreibung

Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel.
Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.

Produktdetails

• Verlag: Springer / Springer Berlin Heidelberg / Springer, Berlin
• Artikelnr. des Verlages: 978-3-540-67967-7
• 2001
• Seitenzahl: 200
• Erscheinungstermin: 18. Januar 2001
• Englisch
• Abmessung: 241mm x 160mm x 16mm
• Gewicht: 446g
• ISBN-13: 9783540679677
• ISBN-10: 3540679677
• Artikelnr.: 09302215

Autorenporträt

Hubert K. Rampersad ist im Bereich Personal, Organisation und Business Management ein international angesehener Berater.Er ist Gründer und Vorstandsvorsitzender der Unternehmensberatung Quality Management Consulting mit Sitz in den Niederlanden.

Inhaltsangabe

Introduction.- Total Quality Management.- The Problem Solving Discipline.- Interpersonal Skills.- Teamwork.- The Quality Improvement Process.- The TQM-organization.- Controlling Change.- An Integrated Step by Step Plan for Continuous Improvement.