Total quality management implementation in the healthcare industry
Mohammed R. Twati
Broschiertes Buch

Total quality management implementation in the healthcare industry

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The book researches the applied principles to achieve Total Quality Management (TQM) at healthcare institutions. Main elements elaborated in accordance with field specialists and international standards. These principles, elements and the associated processes were reflected on the healthcare industry and the specific requirements of its operations, management and customers. In order to apply the literature study into the field, a case study of the healthcare industry in Libya is adopted. The research method was to survey hospital staff from all levels and in several institutions about the basi...