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Written by a leading European academic expert and a practising industrialist.
Provides an up-to-date guide to the central issues of TQM through theory, practice, and empirical research.
This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.
Provides an up-to-date guide to the central issues of TQM through theory, practice, and empirical research.
This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.