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The importance of effective facility management in enabling organizations to function efficiently is widely recognized. The fourth edition of Total Facility Management offers a comprehensive treatment of what facility management means to owners, operators, tenants, facility managers and professional advisors, as well as containing advice on how facilities can be better managed from a number of perspectives. It consolidates current best practice, defines and develops emergent areas and offers a pathway for the future development of facility management.
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The importance of effective facility management in enabling organizations to function efficiently is widely recognized. The fourth edition of Total Facility Management offers a comprehensive treatment of what facility management means to owners, operators, tenants, facility managers and professional advisors, as well as containing advice on how facilities can be better managed from a number of perspectives. It consolidates current best practice, defines and develops emergent areas and offers a pathway for the future development of facility management.
The facility management body of knowledge now benefits from the publication of several national and international standards, none of which were available when earlier editions of the book were published. The opportunity has been taken to modify the structure and content of this new edition to align it with these standards to provide readers and their organizations with a comprehensive treatment of the subject. Greater emphasis has been given to facility planning, especially the briefing stage in the design of a new or refurbished facility; design for operability; stakeholder management; outsourcing; procurement; transition; performance management; environmental management; sustainability; maintenance management; information management and building information modelling (BIM). Throughout the book, the links between facility management practice and the organisation's business objectives are emphasised.
Readers worldwide will find this fourth edition a valuable and thought-provoking blend of the principles and practice of facility management.
The facility management body of knowledge now benefits from the publication of several national and international standards, none of which were available when earlier editions of the book were published. The opportunity has been taken to modify the structure and content of this new edition to align it with these standards to provide readers and their organizations with a comprehensive treatment of the subject. Greater emphasis has been given to facility planning, especially the briefing stage in the design of a new or refurbished facility; design for operability; stakeholder management; outsourcing; procurement; transition; performance management; environmental management; sustainability; maintenance management; information management and building information modelling (BIM). Throughout the book, the links between facility management practice and the organisation's business objectives are emphasised.
Readers worldwide will find this fourth edition a valuable and thought-provoking blend of the principles and practice of facility management.
Produktdetails
- Produktdetails
- Verlag: Wiley & Sons / Wiley-Blackwell
- Artikelnr. des Verlages: 1W118655380
- 4. Aufl.
- Seitenzahl: 406
- Erscheinungstermin: 23. Februar 2015
- Englisch
- Abmessung: 244mm x 170mm x 22mm
- Gewicht: 777g
- ISBN-13: 9781118655382
- ISBN-10: 1118655389
- Artikelnr.: 40784096
- Verlag: Wiley & Sons / Wiley-Blackwell
- Artikelnr. des Verlages: 1W118655380
- 4. Aufl.
- Seitenzahl: 406
- Erscheinungstermin: 23. Februar 2015
- Englisch
- Abmessung: 244mm x 170mm x 22mm
- Gewicht: 777g
- ISBN-13: 9781118655382
- ISBN-10: 1118655389
- Artikelnr.: 40784096
Brian Atkin PhD, MPhil, BSc, FRICS, FCIOB Brian Atkin is a Director of The Facilities Society, a not-for-profit body dedicated to interdisciplinary and cross-sector academic enterprise to support the needs of the UK research community, government, businesses and the public interest. His experience and achievements span the disciplines of project management, construction management and facility management. As a member of British Standards Institution's FM Advisory Group and FM Technical Committee, he is well-placed to advise on current best practices and emerging trends in facility management. He has served on other advisory groups and steering committees covering standards, innovation, competitiveness and information technology (including BIM), and is actively involved in learning and business development for major corporations. Over the years, Brian Atkin has been appointed to professorships in the UK (University of Reading), Sweden (Lund University and The Royal Institute of Technology) and Australia (Queensland University of Technology). Adrian Brooks BSc (Hons) MBA MRICS Adrian is a Director of GVA Acuity Limited, a management organisation focused on the delivery of a broad range of services for property owners and corporate occupiers. Adrian is responsible for operations including both facility management and facility consulting, having held board positions in other property and facilities management businesses previously. Adrian is the Chairman of the FM Advisory Committee and a member of the Construction & Built Environment Sector Policy and Strategy Committee for the British Standards Institution. He continues to provide strategic advice to Blue chip organisations internationally and is a regular speaker on best practice techniques and facilities issues.
Preface to the Fourth Edition x Abbreviations xii Introduction 1 The
organization 1 The customer as end-user 1 Principles, process and
procedures 2 1 Fundamentals 3 Key issues 3 Introduction 4 Background 4 Key
concepts 8 Other concepts 13 Key roles, responsibilities and
accountabilities 15 Core competence in facility management 16 Conclusions
17 Checklist 18 2 Facility planning 19 Key issues 19 Introduction 20 Real
estate management 21 The own, lease or rent decision 21 The totally
serviced workplace 22 Space management 23 Space utilization and efficiency
24 Design and facility management briefing 26 The feasibility study 34
Design development 35 Stakeholders 36 Risks and opportunities 39
Conclusions 39 Checklist 40 3 Facility management strategy 42 Key issues 42
Introduction 43 The business context 44 Business drivers and constraints 45
Organizational management levels 46 Cross-cultural management 47 Strategy
formulation 48 Strategic analysis 50 Solution development 53 Strategy
implementation 55 Conclusions 57 Checklist 57 4 Human resources management
59 Key issues 59 Introduction 60 Personnel management 60 Conclusions 66
Checklist 66 5 Workplace productivity 68 Key issues 68 Introduction 69
Measuring productivity 69 Sick building syndrome 76 Design issues 77
Unconventional working arrangements 78 Conclusions 83 Checklist 83 6
Health, safety and security 85 Key issues 85 Introduction 86 Health, safety
and security policy 87 Zero accidents 88 Occupational health and safety 88
Compliance 89 Hazard and risk assessment 92 Security and well-being 93
Conclusions 95 Checklist 95 7 The outsourcing decision 97 Key issues 97
Introduction 98 Establishing the baseline 99 Attributes of service
provision 105 Options for service delivery 109 Evaluating options 116
Conclusions 118 Checklist 118 8 Procurement 120 Key issues 120 Introduction
121 The procurement process 122 Centralized versus decentralized
procurement 123 Procurement policy and procedures 124 Roles,
responsibilities and accountabilities 126 Prequalification of service
providers 126 Request for proposals or tender 131 Tendering 140 Financial
close 142 Conclusions 145 Checklist 145 9 Service delivery 147 Key issues
147 Introduction 148 The internal customer as end-user 149 Insourcing 150
The in-house team 150 External service providers 151 Mobilization 152
Contract management 155 Conclusions 162 Checklist 162 10 Specialist
services and partnership 164 Key issues 164 Introduction 165 ICT services
166 Health-care services 169 Security and protection services 170 Custodial
services 170 Professional services 171 Performance and SLAs 172 Risk,
insurance and indemnities 172 Supplier management 173 Collaborative
relationships 174 Public-private partnerships (PPPs) 179 Facility
management and private-sector participation 187 Conclusions 189 Checklist
190 11 Performance management 192 Key issues 192 Introduction 193 Quality
or performance 194 The post-implementation review 194 Post-occupancy
evaluation (POE) 195 The service review 196 Updating service specifications
and SLAs 199 Performance measurement 199 Benchmarking 208 Beyond
benchmarking 214 The quality system 215 Conclusions 216 Checklist 216 12
Maintenance management 219 Key issues 219 Introduction 220 The maintenance
strategy 221 The maintenance policy 221 Maintenance planning 222
Maintenance methods 227 Building logbooks 231 Permits and approvals 232
Inspections 232 Building services engineering installations 233 Manuals,
registers and inventories 236 Maintenance management system 238 Conclusions
239 Checklist 240 13 Sustainable facilities 242 Key issues 242 Introduction
243 Sustainable development 244 Environmental management 245 Corporate
social responsibility (CSR) 247 Zero carbon 248 Whole-life carbon 248
Environmental performance and energy efficiency 250 The building energy
management system 251 Managing water resources 251 Managing waste 252
Management and end-user responsibilities 253 Technology-enhanced facilities
253 Innovative workplaces and housing 260 Conclusions 270 Checklist 271 14
Change management 273 Key issues 273 Introduction 274 Transition 275
Managing change 292 Organizational change 292 Innovation, research and
development 296 Conclusions 298 Checklist 299 15 Information management 301
Key issues 301 Introduction 302 Managing information 303 The facility
handbook 310 The facility user guide 311 Information and data 311
Information handover 323 Building information models (BIMs) 324 Systems and
interfaces 327 Conclusions 329 Checklist 330 Appendices 332 A Glossary 332
B Prevention of fraud and irregularity 355 C Risks involved in outsourcing
361 D Contract provisions 363 E Typical sections of an SLA 366 Bibliography
367 References 369 Index 372
organization 1 The customer as end-user 1 Principles, process and
procedures 2 1 Fundamentals 3 Key issues 3 Introduction 4 Background 4 Key
concepts 8 Other concepts 13 Key roles, responsibilities and
accountabilities 15 Core competence in facility management 16 Conclusions
17 Checklist 18 2 Facility planning 19 Key issues 19 Introduction 20 Real
estate management 21 The own, lease or rent decision 21 The totally
serviced workplace 22 Space management 23 Space utilization and efficiency
24 Design and facility management briefing 26 The feasibility study 34
Design development 35 Stakeholders 36 Risks and opportunities 39
Conclusions 39 Checklist 40 3 Facility management strategy 42 Key issues 42
Introduction 43 The business context 44 Business drivers and constraints 45
Organizational management levels 46 Cross-cultural management 47 Strategy
formulation 48 Strategic analysis 50 Solution development 53 Strategy
implementation 55 Conclusions 57 Checklist 57 4 Human resources management
59 Key issues 59 Introduction 60 Personnel management 60 Conclusions 66
Checklist 66 5 Workplace productivity 68 Key issues 68 Introduction 69
Measuring productivity 69 Sick building syndrome 76 Design issues 77
Unconventional working arrangements 78 Conclusions 83 Checklist 83 6
Health, safety and security 85 Key issues 85 Introduction 86 Health, safety
and security policy 87 Zero accidents 88 Occupational health and safety 88
Compliance 89 Hazard and risk assessment 92 Security and well-being 93
Conclusions 95 Checklist 95 7 The outsourcing decision 97 Key issues 97
Introduction 98 Establishing the baseline 99 Attributes of service
provision 105 Options for service delivery 109 Evaluating options 116
Conclusions 118 Checklist 118 8 Procurement 120 Key issues 120 Introduction
121 The procurement process 122 Centralized versus decentralized
procurement 123 Procurement policy and procedures 124 Roles,
responsibilities and accountabilities 126 Prequalification of service
providers 126 Request for proposals or tender 131 Tendering 140 Financial
close 142 Conclusions 145 Checklist 145 9 Service delivery 147 Key issues
147 Introduction 148 The internal customer as end-user 149 Insourcing 150
The in-house team 150 External service providers 151 Mobilization 152
Contract management 155 Conclusions 162 Checklist 162 10 Specialist
services and partnership 164 Key issues 164 Introduction 165 ICT services
166 Health-care services 169 Security and protection services 170 Custodial
services 170 Professional services 171 Performance and SLAs 172 Risk,
insurance and indemnities 172 Supplier management 173 Collaborative
relationships 174 Public-private partnerships (PPPs) 179 Facility
management and private-sector participation 187 Conclusions 189 Checklist
190 11 Performance management 192 Key issues 192 Introduction 193 Quality
or performance 194 The post-implementation review 194 Post-occupancy
evaluation (POE) 195 The service review 196 Updating service specifications
and SLAs 199 Performance measurement 199 Benchmarking 208 Beyond
benchmarking 214 The quality system 215 Conclusions 216 Checklist 216 12
Maintenance management 219 Key issues 219 Introduction 220 The maintenance
strategy 221 The maintenance policy 221 Maintenance planning 222
Maintenance methods 227 Building logbooks 231 Permits and approvals 232
Inspections 232 Building services engineering installations 233 Manuals,
registers and inventories 236 Maintenance management system 238 Conclusions
239 Checklist 240 13 Sustainable facilities 242 Key issues 242 Introduction
243 Sustainable development 244 Environmental management 245 Corporate
social responsibility (CSR) 247 Zero carbon 248 Whole-life carbon 248
Environmental performance and energy efficiency 250 The building energy
management system 251 Managing water resources 251 Managing waste 252
Management and end-user responsibilities 253 Technology-enhanced facilities
253 Innovative workplaces and housing 260 Conclusions 270 Checklist 271 14
Change management 273 Key issues 273 Introduction 274 Transition 275
Managing change 292 Organizational change 292 Innovation, research and
development 296 Conclusions 298 Checklist 299 15 Information management 301
Key issues 301 Introduction 302 Managing information 303 The facility
handbook 310 The facility user guide 311 Information and data 311
Information handover 323 Building information models (BIMs) 324 Systems and
interfaces 327 Conclusions 329 Checklist 330 Appendices 332 A Glossary 332
B Prevention of fraud and irregularity 355 C Risks involved in outsourcing
361 D Contract provisions 363 E Typical sections of an SLA 366 Bibliography
367 References 369 Index 372
Preface to the Fourth Edition x Abbreviations xii Introduction 1 The
organization 1 The customer as end-user 1 Principles, process and
procedures 2 1 Fundamentals 3 Key issues 3 Introduction 4 Background 4 Key
concepts 8 Other concepts 13 Key roles, responsibilities and
accountabilities 15 Core competence in facility management 16 Conclusions
17 Checklist 18 2 Facility planning 19 Key issues 19 Introduction 20 Real
estate management 21 The own, lease or rent decision 21 The totally
serviced workplace 22 Space management 23 Space utilization and efficiency
24 Design and facility management briefing 26 The feasibility study 34
Design development 35 Stakeholders 36 Risks and opportunities 39
Conclusions 39 Checklist 40 3 Facility management strategy 42 Key issues 42
Introduction 43 The business context 44 Business drivers and constraints 45
Organizational management levels 46 Cross-cultural management 47 Strategy
formulation 48 Strategic analysis 50 Solution development 53 Strategy
implementation 55 Conclusions 57 Checklist 57 4 Human resources management
59 Key issues 59 Introduction 60 Personnel management 60 Conclusions 66
Checklist 66 5 Workplace productivity 68 Key issues 68 Introduction 69
Measuring productivity 69 Sick building syndrome 76 Design issues 77
Unconventional working arrangements 78 Conclusions 83 Checklist 83 6
Health, safety and security 85 Key issues 85 Introduction 86 Health, safety
and security policy 87 Zero accidents 88 Occupational health and safety 88
Compliance 89 Hazard and risk assessment 92 Security and well-being 93
Conclusions 95 Checklist 95 7 The outsourcing decision 97 Key issues 97
Introduction 98 Establishing the baseline 99 Attributes of service
provision 105 Options for service delivery 109 Evaluating options 116
Conclusions 118 Checklist 118 8 Procurement 120 Key issues 120 Introduction
121 The procurement process 122 Centralized versus decentralized
procurement 123 Procurement policy and procedures 124 Roles,
responsibilities and accountabilities 126 Prequalification of service
providers 126 Request for proposals or tender 131 Tendering 140 Financial
close 142 Conclusions 145 Checklist 145 9 Service delivery 147 Key issues
147 Introduction 148 The internal customer as end-user 149 Insourcing 150
The in-house team 150 External service providers 151 Mobilization 152
Contract management 155 Conclusions 162 Checklist 162 10 Specialist
services and partnership 164 Key issues 164 Introduction 165 ICT services
166 Health-care services 169 Security and protection services 170 Custodial
services 170 Professional services 171 Performance and SLAs 172 Risk,
insurance and indemnities 172 Supplier management 173 Collaborative
relationships 174 Public-private partnerships (PPPs) 179 Facility
management and private-sector participation 187 Conclusions 189 Checklist
190 11 Performance management 192 Key issues 192 Introduction 193 Quality
or performance 194 The post-implementation review 194 Post-occupancy
evaluation (POE) 195 The service review 196 Updating service specifications
and SLAs 199 Performance measurement 199 Benchmarking 208 Beyond
benchmarking 214 The quality system 215 Conclusions 216 Checklist 216 12
Maintenance management 219 Key issues 219 Introduction 220 The maintenance
strategy 221 The maintenance policy 221 Maintenance planning 222
Maintenance methods 227 Building logbooks 231 Permits and approvals 232
Inspections 232 Building services engineering installations 233 Manuals,
registers and inventories 236 Maintenance management system 238 Conclusions
239 Checklist 240 13 Sustainable facilities 242 Key issues 242 Introduction
243 Sustainable development 244 Environmental management 245 Corporate
social responsibility (CSR) 247 Zero carbon 248 Whole-life carbon 248
Environmental performance and energy efficiency 250 The building energy
management system 251 Managing water resources 251 Managing waste 252
Management and end-user responsibilities 253 Technology-enhanced facilities
253 Innovative workplaces and housing 260 Conclusions 270 Checklist 271 14
Change management 273 Key issues 273 Introduction 274 Transition 275
Managing change 292 Organizational change 292 Innovation, research and
development 296 Conclusions 298 Checklist 299 15 Information management 301
Key issues 301 Introduction 302 Managing information 303 The facility
handbook 310 The facility user guide 311 Information and data 311
Information handover 323 Building information models (BIMs) 324 Systems and
interfaces 327 Conclusions 329 Checklist 330 Appendices 332 A Glossary 332
B Prevention of fraud and irregularity 355 C Risks involved in outsourcing
361 D Contract provisions 363 E Typical sections of an SLA 366 Bibliography
367 References 369 Index 372
organization 1 The customer as end-user 1 Principles, process and
procedures 2 1 Fundamentals 3 Key issues 3 Introduction 4 Background 4 Key
concepts 8 Other concepts 13 Key roles, responsibilities and
accountabilities 15 Core competence in facility management 16 Conclusions
17 Checklist 18 2 Facility planning 19 Key issues 19 Introduction 20 Real
estate management 21 The own, lease or rent decision 21 The totally
serviced workplace 22 Space management 23 Space utilization and efficiency
24 Design and facility management briefing 26 The feasibility study 34
Design development 35 Stakeholders 36 Risks and opportunities 39
Conclusions 39 Checklist 40 3 Facility management strategy 42 Key issues 42
Introduction 43 The business context 44 Business drivers and constraints 45
Organizational management levels 46 Cross-cultural management 47 Strategy
formulation 48 Strategic analysis 50 Solution development 53 Strategy
implementation 55 Conclusions 57 Checklist 57 4 Human resources management
59 Key issues 59 Introduction 60 Personnel management 60 Conclusions 66
Checklist 66 5 Workplace productivity 68 Key issues 68 Introduction 69
Measuring productivity 69 Sick building syndrome 76 Design issues 77
Unconventional working arrangements 78 Conclusions 83 Checklist 83 6
Health, safety and security 85 Key issues 85 Introduction 86 Health, safety
and security policy 87 Zero accidents 88 Occupational health and safety 88
Compliance 89 Hazard and risk assessment 92 Security and well-being 93
Conclusions 95 Checklist 95 7 The outsourcing decision 97 Key issues 97
Introduction 98 Establishing the baseline 99 Attributes of service
provision 105 Options for service delivery 109 Evaluating options 116
Conclusions 118 Checklist 118 8 Procurement 120 Key issues 120 Introduction
121 The procurement process 122 Centralized versus decentralized
procurement 123 Procurement policy and procedures 124 Roles,
responsibilities and accountabilities 126 Prequalification of service
providers 126 Request for proposals or tender 131 Tendering 140 Financial
close 142 Conclusions 145 Checklist 145 9 Service delivery 147 Key issues
147 Introduction 148 The internal customer as end-user 149 Insourcing 150
The in-house team 150 External service providers 151 Mobilization 152
Contract management 155 Conclusions 162 Checklist 162 10 Specialist
services and partnership 164 Key issues 164 Introduction 165 ICT services
166 Health-care services 169 Security and protection services 170 Custodial
services 170 Professional services 171 Performance and SLAs 172 Risk,
insurance and indemnities 172 Supplier management 173 Collaborative
relationships 174 Public-private partnerships (PPPs) 179 Facility
management and private-sector participation 187 Conclusions 189 Checklist
190 11 Performance management 192 Key issues 192 Introduction 193 Quality
or performance 194 The post-implementation review 194 Post-occupancy
evaluation (POE) 195 The service review 196 Updating service specifications
and SLAs 199 Performance measurement 199 Benchmarking 208 Beyond
benchmarking 214 The quality system 215 Conclusions 216 Checklist 216 12
Maintenance management 219 Key issues 219 Introduction 220 The maintenance
strategy 221 The maintenance policy 221 Maintenance planning 222
Maintenance methods 227 Building logbooks 231 Permits and approvals 232
Inspections 232 Building services engineering installations 233 Manuals,
registers and inventories 236 Maintenance management system 238 Conclusions
239 Checklist 240 13 Sustainable facilities 242 Key issues 242 Introduction
243 Sustainable development 244 Environmental management 245 Corporate
social responsibility (CSR) 247 Zero carbon 248 Whole-life carbon 248
Environmental performance and energy efficiency 250 The building energy
management system 251 Managing water resources 251 Managing waste 252
Management and end-user responsibilities 253 Technology-enhanced facilities
253 Innovative workplaces and housing 260 Conclusions 270 Checklist 271 14
Change management 273 Key issues 273 Introduction 274 Transition 275
Managing change 292 Organizational change 292 Innovation, research and
development 296 Conclusions 298 Checklist 299 15 Information management 301
Key issues 301 Introduction 302 Managing information 303 The facility
handbook 310 The facility user guide 311 Information and data 311
Information handover 323 Building information models (BIMs) 324 Systems and
interfaces 327 Conclusions 329 Checklist 330 Appendices 332 A Glossary 332
B Prevention of fraud and irregularity 355 C Risks involved in outsourcing
361 D Contract provisions 363 E Typical sections of an SLA 366 Bibliography
367 References 369 Index 372