Acknowledgements Preface 1. Going Native in Restaurants 2. What is Service?: Giving That Little Extra 3. The Etiquette of Service: The Expert or the Friend? 4. The Politics of Service: 'Who Gets the Jump?' 5. The Waiter's Formal Career: Learning to be Straight 6. The Waiter's Informal Career: Learning to be Bent 7. Hotels: A New Classification and Its Implications Epilogue: The Customer's Experience of Eating Out Glossary of Terms Bibliography Index
Acknowledgements Preface 1. Going Native in Restaurants 2. What is Service?: Giving That Little Extra 3. The Etiquette of Service: The Expert or the Friend? 4. The Politics of Service: 'Who Gets the Jump?' 5. The Waiter's Formal Career: Learning to be Straight 6. The Waiter's Informal Career: Learning to be Bent 7. Hotels: A New Classification and Its Implications Epilogue: The Customer's Experience of Eating Out Glossary of Terms Bibliography Index
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