The Universal Service Desk (USD) - Johnson, Brian; de Rouw, Léon-Paul
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A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external. The USD is a concept of service delivery and resolution through different channels (Internet, post, intranet, phone, email, physical counter). It also covers account management and its focus on customer relationships at different levels in the organisation. The Universal Service Desk (USD) - Implementing, controlling and improving service…mehr

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Produktbeschreibung
A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external. The USD is a concept of service delivery and resolution through different channels (Internet, post, intranet, phone, email, physical counter). It also covers account management and its focus on customer relationships at different levels in the organisation. The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. This practical guide gives advice about: The use of software tools; Service sites; Self-service; Call centre functionality; Account management; Processes between the USD and back office; Quality management; Competence management; Capabilities; and The service catalogue. It also discusses the evolution of the USD as part of integrated workplace management. This book is ideal for those working in service management and the service desk industry, from managers to employees, and can also be used by students to understand all the components that relate to a USD. Understand the essentials of any USD - buy this book today!
Autorenporträt
Denise Borel-Billups is the owner of Borel Graphics. She was commissioned to design the cover for our second book entitled Earth Flight. However, Earth Flight was tabled to complete this work Luxor 13, The Twelve-Fold Power Soul. This writer shared with Mrs. Billups a dream which is the foundation for the illustration of this work. The illustration is of a being filled with rainbow light; the heart is of pure white light, the head, hands, and feet are on fire. The whole image is set against a wall of rich dark blue water droplets. This Being, I now know to be, The Universal Khemetic Man or Rah Aish Mah. Brian A. Johnson is a Licensed Clinical Professional Counselor, Licensed Professional of the Healing Arts, a former three-year Catholic Seminary Student, and a Metaphysician of thirty-seven years. He is an ordained minister with a Doctorate of Divinity in Theological studies. In early 1993, he was initiated into Reiki I and ART (Advanced Reiki Training), and later that same year, he received initiation into Reiki III and Reiki Teacher. Currently, he is teaching the Twelvefold Power Soul System of Meditation and Visualization. He continues to practice and educate others concerning Reiki Healing via Neurotechtonic, Inc. NFP, a Wholistic Health and Healing virtual Institute. Brian A. Johnson resides with his spouse of 25 years, Glenny V. Johnson.