Part 1 - Managing change: a process perspective Intro to Part 1 1. Process models of change 2. Leading change: a process perspective Part 2 - Recognizing the need for change and starting the change process Intro to Part 2 3. Patterns of change 4. Sources of change 5. Recognizing the need or opportunity for change 6. Using value innovation to proactively identify new opportunities 7. Starting the change Part 3 - Diagnosing what needs to be changed Intro to Part 3 8. Diagnosis 9. Gathering and interpreting information Part 4 - Planning and preparing for change Intro Part 4 10. Shaping implementation strategies 11. Developing a change plan 12. Types of interventions based on who does what 13. Types of intervention classified according to focal issues 14. Selecting interventions Part 5 - Leading and managing the people issues Intro to Part 5 15. Building change relationships 16. The role of leadership 17. Power, politics and stakeholder management 18. Responsible change management: an ethical approach 19. Managing context to promote ethical practice 20. Communicating change 21. Trust: the essential lubricant for change 22. Motivating others to change 23. Supporting others through change Part 6 - Implementing change and reviewing progress Intro to Part 6 24. Implementing change 25. Reviewing and keeping the change on track Part 7 - Sustaining change Intro to Part 7 26. Making change stick 27. Spreading change Part 8 - Learning Intro to Part 8 28. Change managers learning from their own experience 29. Facilitating collective learning 30. Pulling it all together: a concluding case study References Author index Subject index
Part 1 - Managing change: a process perspective Intro to Part 1 1. Process models of change 2. Leading change: a process perspective Part 2 - Recognizing the need for change and starting the change process Intro to Part 2 3. Patterns of change 4. Sources of change 5. Recognizing the need or opportunity for change 6. Using value innovation to proactively identify new opportunities 7. Starting the change Part 3 - Diagnosing what needs to be changed Intro to Part 3 8. Diagnosis 9. Gathering and interpreting information Part 4 - Planning and preparing for change Intro Part 4 10. Shaping implementation strategies 11. Developing a change plan 12. Types of interventions based on who does what 13. Types of intervention classified according to focal issues 14. Selecting interventions Part 5 - Leading and managing the people issues Intro to Part 5 15. Building change relationships 16. The role of leadership 17. Power, politics and stakeholder management 18. Responsible change management: an ethical approach 19. Managing context to promote ethical practice 20. Communicating change 21. Trust: the essential lubricant for change 22. Motivating others to change 23. Supporting others through change Part 6 - Implementing change and reviewing progress Intro to Part 6 24. Implementing change 25. Reviewing and keeping the change on track Part 7 - Sustaining change Intro to Part 7 26. Making change stick 27. Spreading change Part 8 - Learning Intro to Part 8 28. Change managers learning from their own experience 29. Facilitating collective learning 30. Pulling it all together: a concluding case study References Author index Subject index
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