Jody Hoffer Gittell

Broschiertes Buch

The Southwest Airlines Way

Beschreibung

Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.

Autor

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Produktdetails

• Verlag: McGraw-Hill Professional
• McGraw-Hill Pbk ed.
• Seitenzahl: 338
• Erscheinungstermin: 5. Mai 2005
• Englisch
• Abmessung: 229mm x 152mm x 18mm
• Gewicht: 440g
• ISBN-13: 9780071458276
• ISBN-10: 0071458271
• Artikelnr.: 14417865