In the context of global economic recession, fear has become institutionalized in many organizations, both in the private and public sectors. Board directors are under pressure from shareholders, senior executives are attempting to maintain sales in a nervous market and many people are concerned about job security and maintaining their living standards. The Psychology of Fear in Organizations shows how fear manifests itself in large organizations, how it impacts on the workforce and how by reducing our willingness to take risks and to innovate, it can inhibit economic growth and innovation, at…mehr
In the context of global economic recession, fear has become institutionalized in many organizations, both in the private and public sectors. Board directors are under pressure from shareholders, senior executives are attempting to maintain sales in a nervous market and many people are concerned about job security and maintaining their living standards. The Psychology of Fear in Organizations shows how fear manifests itself in large organizations, how it impacts on the workforce and how by reducing our willingness to take risks and to innovate, it can inhibit economic growth and innovation, at both an individual and corporate level. The Psychology of Fear in Organizations examines the psychological barriers to innovation and presents initiatives to loosen the paralysis caused by the economic downturn. It presents psychological theory in an accessible way to provide a better understanding of the needs and fears of people and how they can be supported to improve productivity and innovation. Online supporting resources include lecture slides on how to harness fear to fuel innovation.
Sheila Keegan is a Founding Partner of Campbell Keegan Ltd, a consulting firm that uses qualitative research methods to help businesses with change management and communication. Her past clients include Kellogg's, L'Oreal, GSK and British Airways. She is also the author of Qualitative Research (Kogan Page).
Inhaltsangabe
Preface PART ONE The nature of fear and how it shapes organizations 01 The paradox of fear The scope of this book What instils fear in organizations? Fear as a cultural norm Fear in different organizations And yet, some things don't change The impact of the recession Organizational diversity Organizational styles Psychological health at work Managing and using fear Re-humanizing the workplace 02 The cultural backdrop of fear The backdrop of fear and uncertainty within the workplace 2007/8 and the cold winds of recession blew in The economists' explanation The widespread residue of fear in the workplace 03 Perspectives on fear Exploring the boundaries of fear Fear and the unexpected The role of fear The physiology of fear Fear is contagious The Hillsborough disaster Distortion of fear Super-humans Using fear to our advantage Fear in the workplace - and elsewhere 04 Cultures of fear within organizations The long tail of the recession Symptoms of fear in the workplace How can we gauge fear? The effects of fear on organizational life The tendency to do what we have always done Following the leader Fear undermines performance Workplace productivity at an all-time low Studies on mental health in the workplace Studies on workplace climate and trends Gauging 'reality' Fear as a management tool 05 Feeling fear at work The hidden fear at work Recognizing fear and mistrust in organizations The growth of mistrust Bullying at work The complexities of whistle-blowing within an organizational context When fear stimulates, energizes and motivates us Differences in how people respond to fear in the workplace 06 Over-control and manipulation in the workplace The power of control Control and order The Industrial Revolution The Hawthorne experiments The unintended consequences of target culture Target culture within the UK police service Personal judgement vs procedures What role should targets play? How did this situation come about? 07 Organizations in crisis Organizations in transition Clutching at old straws Bringing in the consultants Breaking the culture of fear Leadership in uncertain times Improvisation in leadership Make time. Prepare your mind. Think creatively Revolving CEOS The 'stuck' organization Greed and fear Corporate psychopaths The paradox of recruiting leaders Promises of reform PART TWO How we can harness fear to improve productivity and organizational health through promoting human values 08 Being human The half-way house What does it mean to be human? The beginnings of humanistic psychology Using all our brain power Our evolutionary heritage The effects of 'mechanized' language Survival of the fittest vs cooperative behaviour The relentless drive to mechanize brains Developing attitudes, beliefs and habits The importance of emotion in a work environment Groupthink In conclusion 09 Creating psychologically healthy workplaces Creating healthier futures Why organizational health matters Engagement and return on investment How return on investment can be measured and optimized A western perspective on a Japanese workplace Bhutan, work and well-being The qualitative-quantitative divide Fresh approaches to organizational life Developing employee engagement and well-being A time to think differently about organizations From the broad to the focus 10 Leadership and appreciative inquiry The emergence of positive psychology Positive psychology in the workplace Appreciative Inquiry (AI): a route towards in improving positive affect within organizations The principles of appreciative inquiry Appreciative inquiry in action How to initiate an appreciative inquiry process Does appreciative inquiry work? The scope of appreciative inquiry Appreciative inquiry feeds leadership 11 Developing resilience Some are born with super-resilience Resilience: The drive to keep going Characteristics of resilient individuals Building up resilience A study of resilience in the nursing profession Resilience at and individual, team and organizational level The economic benefits of resilience When resilience is thrust upon us 12 Building trust within organizations The foundation of trust Trust in the workplace The human face of trust Building trust in the workplace: the Continental story Trust in action Introducing a trust building programme within a mental health organization How else can we build trust in organizations? 13 The power of language The power of everyday conversation Active listening Two different brain systems - and two styles of communication Dogs so it so well The interpretation of language Living in the moment - or not Changing organizations through conversation Non-verbal communication (NVC) Language tools to aid understanding The meaning of language, revealed through qualitative research How talk transformed the East Coast mainline railway 14 Building a culture of innovation Banishing fear of the unknown Creating ideas Thinking differently as a way of life Innovation is what we are The paradox of innovation The concept of jugaad Bring on the new Why do birds fly in a V formation? 'We are family' Cultural preparedness and reducing risk Finding a voice Innovation and shame Innovation as a way of seeing things differently The improvisational nature of innovation A model of marginal gain Try, try and try again Inspirational market research and creative development work Developing an innovative organization 15 What about the future? The age of transformation Living in a brave new world A human workforce A fruity option In the flow Flow in action In conclusion Index
Preface PART ONE The nature of fear and how it shapes organizations 01 The paradox of fear The scope of this book What instils fear in organizations? Fear as a cultural norm Fear in different organizations And yet, some things don't change The impact of the recession Organizational diversity Organizational styles Psychological health at work Managing and using fear Re-humanizing the workplace 02 The cultural backdrop of fear The backdrop of fear and uncertainty within the workplace 2007/8 and the cold winds of recession blew in The economists' explanation The widespread residue of fear in the workplace 03 Perspectives on fear Exploring the boundaries of fear Fear and the unexpected The role of fear The physiology of fear Fear is contagious The Hillsborough disaster Distortion of fear Super-humans Using fear to our advantage Fear in the workplace - and elsewhere 04 Cultures of fear within organizations The long tail of the recession Symptoms of fear in the workplace How can we gauge fear? The effects of fear on organizational life The tendency to do what we have always done Following the leader Fear undermines performance Workplace productivity at an all-time low Studies on mental health in the workplace Studies on workplace climate and trends Gauging 'reality' Fear as a management tool 05 Feeling fear at work The hidden fear at work Recognizing fear and mistrust in organizations The growth of mistrust Bullying at work The complexities of whistle-blowing within an organizational context When fear stimulates, energizes and motivates us Differences in how people respond to fear in the workplace 06 Over-control and manipulation in the workplace The power of control Control and order The Industrial Revolution The Hawthorne experiments The unintended consequences of target culture Target culture within the UK police service Personal judgement vs procedures What role should targets play? How did this situation come about? 07 Organizations in crisis Organizations in transition Clutching at old straws Bringing in the consultants Breaking the culture of fear Leadership in uncertain times Improvisation in leadership Make time. Prepare your mind. Think creatively Revolving CEOS The 'stuck' organization Greed and fear Corporate psychopaths The paradox of recruiting leaders Promises of reform PART TWO How we can harness fear to improve productivity and organizational health through promoting human values 08 Being human The half-way house What does it mean to be human? The beginnings of humanistic psychology Using all our brain power Our evolutionary heritage The effects of 'mechanized' language Survival of the fittest vs cooperative behaviour The relentless drive to mechanize brains Developing attitudes, beliefs and habits The importance of emotion in a work environment Groupthink In conclusion 09 Creating psychologically healthy workplaces Creating healthier futures Why organizational health matters Engagement and return on investment How return on investment can be measured and optimized A western perspective on a Japanese workplace Bhutan, work and well-being The qualitative-quantitative divide Fresh approaches to organizational life Developing employee engagement and well-being A time to think differently about organizations From the broad to the focus 10 Leadership and appreciative inquiry The emergence of positive psychology Positive psychology in the workplace Appreciative Inquiry (AI): a route towards in improving positive affect within organizations The principles of appreciative inquiry Appreciative inquiry in action How to initiate an appreciative inquiry process Does appreciative inquiry work? The scope of appreciative inquiry Appreciative inquiry feeds leadership 11 Developing resilience Some are born with super-resilience Resilience: The drive to keep going Characteristics of resilient individuals Building up resilience A study of resilience in the nursing profession Resilience at and individual, team and organizational level The economic benefits of resilience When resilience is thrust upon us 12 Building trust within organizations The foundation of trust Trust in the workplace The human face of trust Building trust in the workplace: the Continental story Trust in action Introducing a trust building programme within a mental health organization How else can we build trust in organizations? 13 The power of language The power of everyday conversation Active listening Two different brain systems - and two styles of communication Dogs so it so well The interpretation of language Living in the moment - or not Changing organizations through conversation Non-verbal communication (NVC) Language tools to aid understanding The meaning of language, revealed through qualitative research How talk transformed the East Coast mainline railway 14 Building a culture of innovation Banishing fear of the unknown Creating ideas Thinking differently as a way of life Innovation is what we are The paradox of innovation The concept of jugaad Bring on the new Why do birds fly in a V formation? 'We are family' Cultural preparedness and reducing risk Finding a voice Innovation and shame Innovation as a way of seeing things differently The improvisational nature of innovation A model of marginal gain Try, try and try again Inspirational market research and creative development work Developing an innovative organization 15 What about the future? The age of transformation Living in a brave new world A human workforce A fruity option In the flow Flow in action In conclusion Index
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