In patient care, inaccuracy often leads to error: the patient does not receive the right medication, the nurse is mistaken about the patient, the doctor is mistaken about the condition. Human error in care is now a well-known phenomenon.
In patient care, inaccuracy often leads to error: the patient does not receive the right medication, the nurse is mistaken about the patient, the doctor is mistaken about the condition. Human error in care is now a well-known phenomenon.
Jérôme Cros is an anaesthetist and intersivist at the Mother's Hospital and the Child of the University Hospital of Limoges, France, where he devotes his clinical activity to neonatal, pediatric, gynaecological and obstetrical anaesthesia and resuscitation. He is the Director of the Health Simulation Centre in the Faculty of Medicine and pharmacy in Limoges and focuses its research on the impact of the human factor in healthcare.
Inhaltsangabe
Summary Preface Introduction Chapter 1: The Message Define a goal or set an objective Be precise, concise and exhaustive Avoid the metaphor Use a specific verb Customize the contact Locate, temporize Accompany the figures of the appropriate unit Limit the use of acronyms Use structured methods Avoid the implied Write things down Chapter 2: The Attitude Use the right tone of voice Attract attention when it's important Observe and optimize body language Limit the background noise Chapter 3: The Exchange Close the communication loop Climb the ladder of precision Identify characteristics situations Use structured exchange methods Take the patient into account Chapter 4: Pitfall and Touchy Situations Admit your ignorance Express disagreement Apply non-violent communication Chapter 5: The Implementation Don't be firm or excessive Let's change things together Create your own rules Chapter 6: Conclusion Chapter 7: Afterword
Summary Preface Introduction Chapter 1: The Message Define a goal or set an objective Be precise, concise and exhaustive Avoid the metaphor Use a specific verb Customize the contact Locate, temporize Accompany the figures of the appropriate unit Limit the use of acronyms Use structured methods Avoid the implied Write things down Chapter 2: The Attitude Use the right tone of voice Attract attention when it's important Observe and optimize body language Limit the background noise Chapter 3: The Exchange Close the communication loop Climb the ladder of precision Identify characteristics situations Use structured exchange methods Take the patient into account Chapter 4: Pitfall and Touchy Situations Admit your ignorance Express disagreement Apply non-violent communication Chapter 5: The Implementation Don't be firm or excessive Let's change things together Create your own rules Chapter 6: Conclusion Chapter 7: Afterword
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