'An engaging and accessible book for anyone interested in developing an understanding of how to analyse written and spoken language in a variety of workplace situations. The text is not only informative but also offers the reader many practical applications.' -Shuna Marr, www.escalate.ac.uk
' ... it is engaging and accessible book for anyone interested in developing an understanding of how to analyse written and spoken language in a variety of workplace situations. The text is not only informative but also offers the reader many practical applications.' - ESCalate
' ... it is engaging and accessible book for anyone interested in developing an understanding of how to analyse written and spoken language in a variety of workplace situations. The text is not only informative but also offers the reader many practical applications.' - ESCalate