Alex Strange
Broschiertes Buch

The Hybrid Call Center OS - AI Call-Center Growth Blueprint - From First Ring to Revenue

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Build a call center that scales on purpose-human + AI, one calm week at a time. If your floor swings from "all lines busy" to "where did the leads go?", you don't need another silver-bullet script-you need an operating system. The Hybrid Call Center OS gives leaders, WFM pros, and pathway engineers a complete, battle-tested rhythm for running a mixed team of agents and automation. What you'll learnThe weekly rhythm: pick one lever, ship a safe A/B, and publish the change log. Six Dials that matter: Connect ¿ Qualified ¿ Booked ¿ Show ¿ Won (+ demand in). Guardrails before cleverness: QA th...