The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets - Solomon, Micah
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Are you looking to ensure your success in today’s rapidly changing hospitality-industry landscape with guests of all ages, including boomers and the all-important millennial traveler? Help has arrived in the compulsively readable new standard, The Heart of Hospitality.Learn the closely guarded hospitality secrets and insights of the top professionals in the industry, including• Ritz-Carlton President and COO Herve Humler• Danny Meyer, CEO of Union Square Hospitality Group• Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts;• Tom Colicchio, Craft Restaurants Owner and “Top…mehr

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Produktbeschreibung
Are you looking to ensure your success in today’s rapidly changing hospitality-industry landscape with guests of all ages, including boomers and the all-important millennial traveler? Help has arrived in the compulsively readable new standard, The Heart of Hospitality.Learn the closely guarded hospitality secrets and insights of the top professionals in the industry, including• Ritz-Carlton President and COO Herve Humler• Danny Meyer, CEO of Union Square Hospitality Group• Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts;• Tom Colicchio, Craft Restaurants Owner and “Top Chef” judge• CEO Raul Leal of Virgin Hotels• Legendary chef Eric Ripert• James Beard award-winning restaurateur Traci Des Jardinsand many more.Filled with first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry management resource.
Autorenporträt
Micah Solomon is a bestselling author and one of America's most popular keynote speakers on building bottom line growth through customer service. Micah was recently named the "new guru of customer service excellence" by the Financial Post.