The Handbook of Crisis Communication

Herausgegeben von Coombs, W. Timothy; Holladay, Sherry J.

• Broschiertes Buch

Produktbeschreibung

Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication.

Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina

Explores the key emerging areas of new technology and global crisis communication

Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication

Produktdetails

• Verlag: Wiley & Sons
• 1. Auflage
• Seitenzahl: 768
• Erscheinungstermin: 10. Januar 2012
• Englisch
• Abmessung: 244mm x 170mm x 41mm
• Gewicht: 1142g
• ISBN-13: 9781444361902
• ISBN-10: 1444361902
• Artikelnr.: 34551332

Autorenporträt

W. Timothy Coombs is Professor at the Nicholson School of Communication at University of Central Florida, USA. He is the author of Code Red in the Boardroom (2006), and Today's Public Relations (2006). Sherry J. Holladay is Professor at the Nicholson School of Communication at University of Central Florida, USA. She is the author of numerous articles related to corporate communication. Together, they have co-authored It's Not Just PR (2007), PR Strategy and Application (2010) and Managing Corporate Social Responsibility: A Communication Approach (2011). All titles are published by Wiley-Blackwell.

Inhaltsangabe

Notes on Contributors ix Preface xxvii Acknowledgments xxix Introduction 1
Robert L. Heath Part I Crisis and Allied Fields 15 1 Parameters for Crisis
Communication 17 W. Timothy Coombs 2 Crisis Communication and Its Allied
Fields 54 W. Timothy Coombs 3 Crisis Communication Research in Public
Relations Journals: Tracking Research Trends Over Thirty Years 65
Seon-Kyoung An and I-Huei Cheng Part II Methodological Variety 91 Case
Studies 4 Organizational Networks in Disaster Response: An Examination of
the US Government Network's Efforts in Hurricane Katrina 93 Gabriel L.
Adkins 5 Regaining Altitude: A Case Analysis of the JetBlue Airways
Valentine's Day 2007 Crisis 115 Gregory G. Efthimiou Textual Analysis 6 The
Press as Agent of Cultural Repair: A Textual Analysis of News Coverage of
the Virginia Tech Shootings 141 Mohamad H. Elmasry and Vidhi Chaudhri
Content Analysis 7 Are They Practicing What We Are Preaching? An
Investigation of Crisis Communication Strategies in the Media Coverage of
Chemical Accidents 159 Sherry J. Holladay Experimental 8 Examining the
Effects of Mutability and Framing on Perceptions of Human Error and
Technical Error Crises: Implications for Situational Crisis Communication
Theory 181 W. Timothy Coombs and Sherry J. Holladay 9 How Do Past Crises
Affect Publics' Perceptions of Current Events? An Experiment Testing
Corporate Reputation During an Adverse Event 205 J. Drew Elliot 10 Crisis
Response Effectiveness: Methodological Considerations for Advancement in
Empirical Investigation into Response Impact 221 Tomasz A. Fediuk, Kristin
M. Pace, and Isabel C. Botero Part III The Practice 243 11 "We tell people.
It's up to them to be prepared." Public Relations Practices of Local
Emergency Managers 245 Robert Littlefield, Katherine Rowan, Shari R. Veil,
Lorraine Kisselburgh, Kimberly Beauchamp, Kathleen Vidoloff, Marie L. Dick,
Theresa Russell-Loretz, Induk Kim, Angelica Ruvarac, Quian Wang, Hyunyi
Cho, Toni Siriko Hoang, Bonita Neff, Teri Toles-Patkin, Rod Troester, Shama
Hyder, Steven Venette, and Timothy L. Sellnow 12 Thirty Common Basic
Elements of Crisis Management Plans: Guidelines for Handling the Acute
Stage of "Hard" Emergencies at the Tactical Level 261 Alexander G. Nikolaev
Part IV Specific Applications 283 Organizational Contexts 13 Oil Industry
Crisis Communication 285 Michelle Maresh and David E. Williams 14
Educational Crisis Management Practices Tentatively Embrace the New Media
301 Barbara S. Gainey 15 FEMA and the Rhetoric of Redemption: New
Directions in Crisis Communication Models for Government Agencies 319
Elizabeth Johnson Avery and Ruthann W. Lariscy Crisis Communication and
Race 16 Effective Public Relations in Racially Charged Crises: Not Black or
White 335 Brooke Fisher Liu 17 Public Relations and Reputation Management
in a Crisis Situation: How Denny's Restaurants Reinvigorated the Firm's
Corporate Identity 359 Ali M. Kanso, Steven R. Levitt, and Richard Alan
Nelson Part V Technology and Crisis Communication 379 18 New Media for
Crisis Communication: Opportunities for Technical Translation, Dialogue,
and Stakeholder Responses 381 Keri K. Stephens and Patty Malone 19
Organizational and Media Use of Technology During Fraud Crises 396
Christopher Caldiero, Maureen Taylor, and Lia Ungureanu 20 Organizational
Use of New Communication Technology in Product Recall Crises 410 Maureen
Taylor Part VI Global Crisis Communication 423 21 Crisis Communication,
Complexity, and the Cartoon Affair: A Case Study 425 Finn Frandsen and
Winni Johansen 22 Crisis Communication and Terrorist Attacks: Framing a
Response to the 2004 Madrid Bombings and 2005 London Bombings 449 María
José Canel and Karen Sanders 23 Negotiating Global Citizenship: Mattel's
2007 Recall Crisis 467 Patricia A. Curtin 24 Celebrating Expulsions? Crisis
Communication in the Swedish Migration Board 489 Orla Vigsø Part VII Theory
Development 509 25 Crisis Communicators in Change: From Plans to
Improvisations 511 Jesper Falkheimer and Mats Heide 26 Contingency Theory
of Strategic Conflict Management: Directions for the Practice of Crisis
Communication from a Decade of Theory Development, Discovery, and Dialogue
527 Augustine Pang, Yan Jin, and Glen T. Cameron 27 Crisis-Adaptive Public
Information: A Model for Reliability in Chaos 550 Suzanne Horsley 28
Communicating Before a Crisis: An Exploration of Bolstering, CSR, and
Inoculation Practices 568 Shelley Wigley and Michael Pfau 29 Who Suffers?
The Effect of Injured Party on Attributions of Crisis Responsibility 591
Sun-A Park and María E. Len-Ríos 30 The Dialectics of Organizational Crisis
Management 607 Charles Conrad, Jane Stuart Baker, Chris Cudahy, and
Jennifer Willyard 31 Exploring Crisis from a Receiver Perspective:
Understanding Stakeholder Reactions During Crisis Events 635 Tomasz A.
Fediuk, W. Timothy Coombs, and Isabel C. Botero 32 Credibility Seeking
through an Interorganizational Alliance: Instigating the Fen-Phen
Confrontation Crisis 657 Timothy L. Sellnow, Shari R. Veil, and Renae A.
Streifel Part VIII Future Research Directions 675 33 Future Directions of
Crisis Communication Research: Emotions in Crisis - The Next Frontier 677
Yan Jin and Augustine Pang 34 Complexity and Crises: A New Paradigm 683
Dawn R. Gilpin and Priscilla Murphy 35 Considering the Future of Crisis
Communication Research: Understanding the Opportunities Inherent to Crisis
Events through the Discourse of Renewal 691 Robert R. Ulmer, Timothy L.
Sellnow, and Matthew W. Seeger 36 Toward a Holistic Organizational Approach
to Understanding Crisis 698 Maureen Taylor 37 What is a Public Relations
"Crisis"? Refocusing Crisis Research 705 Michael L. Kent 38 Crisis and
Learning 713 Larsåke Larsson 39 Pursuing Evidence-Based Crisis
Communication 719 W. Timothy Coombs Afterword 726 Name Index 728 Subject
Index 732