The Experiential Learning Toolkit presents a diverse range of practical exercises, which are based on the theory of experiential learning. Experiential learning is concerned with learning through direct experience, which aims to create more effective, engaging and embedded learning. Each activity presented includes a description of the underlying principles, practical information on delivering the exercise as well as tips and further reading. The exercises cover a range of training needs including; effective customer service, telephone skills, applying strategic thinking, and developing…mehr
The Experiential Learning Toolkit presents a diverse range of practical exercises, which are based on the theory of experiential learning. Experiential learning is concerned with learning through direct experience, which aims to create more effective, engaging and embedded learning. Each activity presented includes a description of the underlying principles, practical information on delivering the exercise as well as tips and further reading. The exercises cover a range of training needs including; effective customer service, telephone skills, applying strategic thinking, and developing creativity. Trainers will find this an invaluable resource, with fresh approaches which engage and inspire learners.
Colin Beard is a Fellow of the Royal Society of Arts. He is a National Teaching Fellow at Sheffield Business School, Sheffield Hallam University. He is also a learning and development consultant, working internationally with many clients in corporate organizations, higher and further education and adult education.
Inhaltsangabe
Figures and tables Preface Introduction Part 1 The first dimension: belonging Introduction 1.1 Just four steps: customer service and customer complaints 1.2 Coffee and papers: positive mood and reading retreats for learning 1.3 Edventure: learning encounters with people and place 1.4 Different ways to know: spatial mapping of knowledge 1.5 Listening to silence: experiencing silence through sensory focus Part 2 The second dimension: doing Introduction 2.1 Bike it! : teams, leadership and communication 2.2 Altering reality: negotiating skills development 2.3 Read all about them: an experience to develop writing skills 2.4 Antiques Roadshow: developing product expertise in employees 2.5 Hearing voices: voice work for reception and call-centre training Part 3 The third dimension: sensing Introduction 3.1 Brand sense: the role of senses in brand development 3.2 Blindfold: communication and the senses 3.3 Shape and colour: using the senses to generate conversations about learning and personality 3.4 The rucksack and the fleece: effective presentations 3.5 Nuts and bolts: systematic thinking - classifying and organizing Part 4 The fourth dimension: feeling Introduction 4.1 Ace of spades: space for reflection 4.2 Accessing emotions: popular metaphors 4.3 Reframing, rewriting, rethinking: the emotions of fear and risk 4.4 Unfinished statements: sentences that access the feeling dimension 4.5 String lines: exploring journeys in life Part 5 The fifth dimension: knowing Introduction 5.1 The marketplace: developing creativity and innovation 5.2 How to get to...: developing higher thinking 5.3 The Singapore obelisk: multiple intelligence (logical/mathematical) 5.4 Skills for researching and consulting: practitioner-researcher training 5.5 Walk the talk: learning to understand complexity Part 6 The sixth dimension: being Introduction 6.1 Cards on the table: learning to change by playing cards 6.2 Comic strips and newspapers: reflection and change using storylines 6.3 Behavioral awareness: changing individual and group behavioral interactions 6.4 Service learning: social and environmental responsibility 6.5 Unmasking: the hidden and unknown self Index
Figures and tables Preface Introduction Part 1 The first dimension: belonging Introduction 1.1 Just four steps: customer service and customer complaints 1.2 Coffee and papers: positive mood and reading retreats for learning 1.3 Edventure: learning encounters with people and place 1.4 Different ways to know: spatial mapping of knowledge 1.5 Listening to silence: experiencing silence through sensory focus Part 2 The second dimension: doing Introduction 2.1 Bike it! : teams, leadership and communication 2.2 Altering reality: negotiating skills development 2.3 Read all about them: an experience to develop writing skills 2.4 Antiques Roadshow: developing product expertise in employees 2.5 Hearing voices: voice work for reception and call-centre training Part 3 The third dimension: sensing Introduction 3.1 Brand sense: the role of senses in brand development 3.2 Blindfold: communication and the senses 3.3 Shape and colour: using the senses to generate conversations about learning and personality 3.4 The rucksack and the fleece: effective presentations 3.5 Nuts and bolts: systematic thinking - classifying and organizing Part 4 The fourth dimension: feeling Introduction 4.1 Ace of spades: space for reflection 4.2 Accessing emotions: popular metaphors 4.3 Reframing, rewriting, rethinking: the emotions of fear and risk 4.4 Unfinished statements: sentences that access the feeling dimension 4.5 String lines: exploring journeys in life Part 5 The fifth dimension: knowing Introduction 5.1 The marketplace: developing creativity and innovation 5.2 How to get to...: developing higher thinking 5.3 The Singapore obelisk: multiple intelligence (logical/mathematical) 5.4 Skills for researching and consulting: practitioner-researcher training 5.5 Walk the talk: learning to understand complexity Part 6 The sixth dimension: being Introduction 6.1 Cards on the table: learning to change by playing cards 6.2 Comic strips and newspapers: reflection and change using storylines 6.3 Behavioral awareness: changing individual and group behavioral interactions 6.4 Service learning: social and environmental responsibility 6.5 Unmasking: the hidden and unknown self Index
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