Amidst communication challenges presented by an increasingly diverse workforce, this timely guide shows all employs how to resolve conflicts--and avoid missteps in the first place--to work better together.
Amidst communication challenges presented by an increasingly diverse workforce, this timely guide shows all employs how to resolve conflicts--and avoid missteps in the first place--to work better together.
Jonamay Lambert (Chicago, IL) is Founder and President of Lambert & Associates, Inc., and has designed and implemented training programs in diversity, leadership, and change management for both Fortune 100 companies and smaller organizations alike. Selma Myers (LaJolla, CA) is a trained mediator and co-author of Conflict Resolution Across Cultures. Together they have written 13 trainer's guides in the Diversity at Work training series.
Inhaltsangabe
Contents Preface v Symbols 1 Introduction 3 Part 1—DIVERSITY ICEBREAKERS 1.Name That Feeling 13 2.Diversity Letter Game 15 3.Who Do You Know? 17 4.Time Marches On 19 5.Back to the Future 21 6.Into the Future 23 7.Cultural Hat Dance 25 8.Take Your Pick—Learning Styles 27 9.Political Savvy 29 10.Head in the Clouds, Nose to the Grindstone 31 Part 2—CULTURE AND DIVERSITY 11.Introductions 35 12.Understanding the Impact of Culture on Work 37 13.Ups and Downs 43 14.Personal Influences 45 15.The Way It Is: The Real Issues 51 16.What Is Culture? The Iceberg Theory 53 17.Cultural Baggage 57 18.First Thoughts 59 19.Points of View 65 20.Seeing Is Believing, or Is It? 69 21.Communicating Our Way 75 22.DESO Model of Intercultural Communication 79 23.Qualities That Make a Difference 89 24.Addressing Language Barriers 93 25.Action Plan103 26.The Impact of Change 107 Part 3—CHANGE, COMMUNICATION, AND CONFLICT RESOLUTION 27.Dealing with Change: Barriers and Strategies 115 28.Self-Assessment Regarding Change 121 29.Introduction to Listening: A Self-Inventory 125 30.Name Your Partner 131 31.Non-Verbal Communication 133 32.Self-Talk 143 33.Coaching Across Cultures 157 34.Multicultural Team Building 171 35.Addressing Conflict Resolution 183 36.Resolving Disputes: Skills for Third-Party Intervention 203 Part 4—GENDER AT WORK 37.Historical Overview 221 38.Gender Issues at Work 229 39.Written and Unwritten Rules 237 40.Inclusion—Exclusion 245 41.Gender Tapes: Decades on Parade 247 42.Myths and Stereotypes: Old Wives' Tales 255 43.First and Lasting Thoughts 259 44.Strategies for Success 263 45.Communicating Across Gender 269 46.Worlds Apart—or Is It Words Apart? 277 47.Communication Style 285 Part 5—CULTURE AND CAREER TRANSITIONS 48.Identifying Your Values: An Exploration 299 49.Reviewing Your Itinerary 305 50.Finding the Right Boss: Getting Back on the Right Track 313 Index 317 About the Authors 323 Files for the Exercises, Overhead Transparencies, Handouts are online at: www.amacombooks.org/go/Diversity
Contents Preface v Symbols 1 Introduction 3 Part 1—DIVERSITY ICEBREAKERS 1.Name That Feeling 13 2.Diversity Letter Game 15 3.Who Do You Know? 17 4.Time Marches On 19 5.Back to the Future 21 6.Into the Future 23 7.Cultural Hat Dance 25 8.Take Your Pick—Learning Styles 27 9.Political Savvy 29 10.Head in the Clouds, Nose to the Grindstone 31 Part 2—CULTURE AND DIVERSITY 11.Introductions 35 12.Understanding the Impact of Culture on Work 37 13.Ups and Downs 43 14.Personal Influences 45 15.The Way It Is: The Real Issues 51 16.What Is Culture? The Iceberg Theory 53 17.Cultural Baggage 57 18.First Thoughts 59 19.Points of View 65 20.Seeing Is Believing, or Is It? 69 21.Communicating Our Way 75 22.DESO Model of Intercultural Communication 79 23.Qualities That Make a Difference 89 24.Addressing Language Barriers 93 25.Action Plan103 26.The Impact of Change 107 Part 3—CHANGE, COMMUNICATION, AND CONFLICT RESOLUTION 27.Dealing with Change: Barriers and Strategies 115 28.Self-Assessment Regarding Change 121 29.Introduction to Listening: A Self-Inventory 125 30.Name Your Partner 131 31.Non-Verbal Communication 133 32.Self-Talk 143 33.Coaching Across Cultures 157 34.Multicultural Team Building 171 35.Addressing Conflict Resolution 183 36.Resolving Disputes: Skills for Third-Party Intervention 203 Part 4—GENDER AT WORK 37.Historical Overview 221 38.Gender Issues at Work 229 39.Written and Unwritten Rules 237 40.Inclusion—Exclusion 245 41.Gender Tapes: Decades on Parade 247 42.Myths and Stereotypes: Old Wives' Tales 255 43.First and Lasting Thoughts 259 44.Strategies for Success 263 45.Communicating Across Gender 269 46.Worlds Apart—or Is It Words Apart? 277 47.Communication Style 285 Part 5—CULTURE AND CAREER TRANSITIONS 48.Identifying Your Values: An Exploration 299 49.Reviewing Your Itinerary 305 50.Finding the Right Boss: Getting Back on the Right Track 313 Index 317 About the Authors 323 Files for the Exercises, Overhead Transparencies, Handouts are online at: www.amacombooks.org/go/Diversity
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