The Digital-First Customer Experience - Wheeler, Joe
33,99 €
inkl. MwSt.
Versandkostenfrei*
Versandfertig in über 4 Wochen
payback
17 °P sammeln
  • Broschiertes Buch

Create a digital experience that not only exceeds your customers' expectations but turns them into advocates who won't stop promoting your brand.

Andere Kunden interessierten sich auch für
Produktbeschreibung
Create a digital experience that not only exceeds your customers' expectations but turns them into advocates who won't stop promoting your brand.
Autorenporträt
Joe Wheeler is a bestselling author, speaker and consultant. He is the CEO of CX/Digital, a subsidiary of The Service Profit Chain Institute (SPCI), a Boston-based consulting firm. Before launching The Service Profit Chain Institute, he was the Quality and Productivity Executive for Bank of America. Prior to this, he was Executive Vice President with The Forum Corporation, where he managed the firm's Customer Experience Consulting Practice. He earned his MBA from Edinburgh Business School and lives in Hingham, Massachusetts.