The Buzz - Freemantle, David
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We all know that customers are the key to a business's success. Make a big difference to them by taking care of the little things that matter-The Buzz: 50 Little Things that Make a Big Difference to World Class Customer Service contains 50 tips and techniques to create the Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Make them feel special, listen to them, have a laugh with them, turn them into celebrities. Create a Buzz for customer care throughout…mehr

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Produktbeschreibung
We all know that customers are the key to a business's success. Make a big difference to them by taking care of the little things that matter-The Buzz: 50 Little Things that Make a Big Difference to World Class Customer Service contains 50 tips and techniques to create the Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Make them feel special, listen to them, have a laugh with them, turn them into celebrities. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even to form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.
Autorenporträt
David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.
Rezensionen
Deliver truly great customer service. Read The Buzz and be inspired with dozens of practical ideas to improve your business. Henry Stewart, Chief Executive, Happy Computers