Vincent Dubois

The Bureaucrat and the Poor

Encounters in French Welfare Offices

• Broschiertes Buch

Produktbeschreibung

Welfare offices usually attract negative descriptions of bureaucracy with their queues, routines, and impersonal nature. Are they anonymous machines or the locus of neutral service relationships? Showing how people experience state public administration, The Bureaucrat and the Poor provides a realistic view of French welfare policies, institutions and reforms and, in doing so, dispels both of these myths.

Produktdetails

• Verlag: Taylor & Francis Ltd
• Seitenzahl: 228
• Erscheinungstermin: 16. Juni 2017
• Englisch
• Abmessung: 157mm x 232mm x 26mm
• Gewicht: 354g
• ISBN-13: 9781138306523
• ISBN-10: 1138306525
• Artikelnr.: 48737248

Autorenporträt

Vincent Dubois is Professor of Sociology and Political Science at the University of Strasbourg, France.

Inhaltsangabe

Contents: Foreword, Steven Maynard-Moody
Preface to the English edition
Introduction
Part I The Social Conditions of the Administrative Relationship: The public
Organising face-to-face encounters
An unequal relationship
Administrative exchanges, normative exchanges. Part II The Agent's Two Bodies: The post and the role of the agent
On becoming an agent
The agents as individuals
Facing misery
Managing social inequality
The agent's separate identities. Part III Questioning the Institutional Order: Flaws in the system
Putting up with the institution
The return of the repressed individual
Adapting the institution
Appendices
Indexes.